June.18.2002 JA.

Unknown.  R001.   I agree with this comment.  The reason being is that i believe that if a  person is not going to do the job right.  That person shouldnt do the  job in the first place.  You should always get the right person for  the right job.  



Unknown.  R001.  Costomers should alwayes be treated first at any time.  



Unknown.  R001.  Dear mr a.  I totatlly agree with you in the definition of qtm. I  sincererely believe that if we don't take good care of the cus-tomer.  We will be no longer in bussiness. The customer is right and we are  part of a big family together.  



Unknown.  R001.  Doing the right thign the firt time all the time is the base to keep  any company on the line. It will satisfy the customers and the  business owners.  



Unknown.  R001.  Doing the right thing all the time is a constant self improvment  which i try to live by.  I totaly agree with this statement. This is  hat self help books are all about.  



Unknown.  R001.  I agree with the first comment because i believe that if you are  going to do something you better do it right or just dont do it at  all.  If you dont know what to do dont try to do it untill you have a  clear understanding of you assignment.  If yuo aint going to do it  right dont do it at all  



Unknown.  R001.  I agree with this definition because doing the right thing all the  time help us to succeed in our lives.  Also.  This can help us to  prevent some problems.  For example.  We can prevent trouble with the  law.  Be safe.  And be healthy.  In a bussines is necessary to always  look for improvement and satisfy the customers because they deserve  the best service for what they pay.  



Unknown.  R001.  I agree with this definition because doing this.  We can succeed in  life.  Besides. We can prevent ourselves from get in trouble. Also.  I  believe that in every bussines the client is very important.  So  he/she deserve the best service.  



Unknown.  R001.  I agree with this statement.  I have found that doing it right the  first  time saves time.  Money.  And hassle of having to re-do a  projest.  



Unknown.  R001.  I agree.  When i was about 3 years old.  I learned how to tie myshoes.  The  next day i kept falling.  My mother said "your shoes stringsaren't  tied.  So i tied them.  Later i fell again.  And looked down and the shoe strings came a loose.  So i tied them again and again until i got it right.  The morale to this story mr. .  If you would have paid attention the first time.  Then it would have been right the first time.  The kid in me didn't give up.  Because i was always striving for improvement.  



Unknown.  R001.  Always do your best at all times seems to be the quality way to  suceed.  This value not only works for buisness.  But also helps make  the person more be quality.  In doing so the trust in a buisness or  person grows higher and higher.  



Unknown.  R001.  Always strive for the best!if you do things properly the first time.  It saves time and energy. Great customer service skills adds benefits  to the company.  



Unknown.  R001.  I agree although most of us learn from our mistakes.  But trying to do  the right thing from the start will definitely satisfy our custumers.  



Unknown.  R001.  I agree because when you are doing the right thing.  Right the first  time.  All the time you demonstrate that you want to seek \higher  appreciation for that person and through this effort you can satify  the customer.  



Unknown.  R001.  I agree that doing the right thing allwaays do your best.  



Unknown.  R001.  I agree with doing the right thing. Right the first time.  All the  time because that will help you go on in life.  



Unknown.  R001.  I agree with the above sentence because you should always treat the  customer right the first time.  Doing the right thing means not being  perfect at all times because everyone makes mistakes.  However.  If you  make a mistake correct it.  And that is doing the right thing the  first time!  



Unknown.  R001.  In a total quality management environment.  Each person adds "value" by every action.  All the time.  For a business.  This would make it incredibly productive.  



Unknown.  R001.  In a tqm environment.  Each person adds "value" by every action.  All the time.  For a business.  This would make itincredibly productive.  Do you agree?  



Unknown.  R001.  To know what you're and to do a great job all the timesays alot about character.  This behavior would be totallybe beneficial to any business.  



Unknown.  R001.  With the "tqm" everyone wins.  



Unknown.  R002.  Adding value to the process.  Only enhances even more value to that item.  



Unknown.  R002.  All employees should contribute to the team or company's efforts and all that the employee does should benefit him or her and the company or team.  



Unknown.  R002.  All work should be done as if it were to be for the person performing the task.  Therefor the employee should add value to the product.  



Unknown.  R002.  Any kind of action of the employers heve to be add to the product .  The workers are the power of any business with a good direction.  



Unknown.  R002.  By reviewing and studying others work.  You can create a better product and reduce time and costs.  



Unknown.  R002.  Employees should take pride in their work.  Employees are very valuable to both employers and their clients/customers.  



Unknown.  R002.  Every action and every thind should have the value in every material or product.  



Unknown.  R002.  Every employee should be responsible with his duties.  And put honesty in his actions.  Be productive.  And be satisfied with his job.  



Unknown.  R002.  I beliave people can enhance their work by doing it with pleasure and joy.  Employers should strive for employee company pried so the value of the prosess will go up.  



Unknown.  R002.  I believe people can enhance their work by doing it with pleasure and joy.  



Unknown.  R002.  I think you need to have an appreciation for the job you're doing. If you really like what you're doing you'll feel good aboutgetting up to do it everyday. Be optimistic.  If you have a positive attitude anything you dowill be an accomplishment. Be motivated.  If you come into work/school to do the job you cameto do.  Maybe you'll motivate others around you.  



Unknown.  R002.  I think you need to have an appreciation for the job you're doing. If you really like what you're doing you'll feel good aboutgetting up to do it everyday. Be optimistic.  If you have a positive attitude anything you dowill be an accomplishment. Be motivated.  If you come into work/school to do the job you cameto do.  Maybe you'll motivate others around you.  



Unknown.  R002.  I think you need to have an appreciation for the job you're doing. If you really like what you're doing you'll feel good aboutgetting up to do it everyday. Be optimistic.  If you have a positive attitude anything you dowill be an accomplishment. Be motivated.  If you come into work/school to do the job you cameto do.  Maybe you'll motivate others around you.  



Unknown.  R002.  I work two days a week.  The place is mess everytime i come to work. I don't complain to anyone.  I just do my work.  I also do the workof the other employee's because.  We never know when the inspectorwill come and check the place.  



Unknown.  R002.  If you add value to the process or product in every way all the time then you will become a successful employee and get along with all your co-workers  



Unknown.  R002.  Team work makes a great company.  It's beneficial to everyone when all players work toward a common goal.  



Unknown.  R002.  This means that.  Every employee should do his/her best with honesty.  Hard work.  Puntuality.  And productive.  



Unknown.  R002.  This simply means that everyone must pull their weight.  Everyone must contribute to the process in am way that will enhance their job  



Unknown.  R002.  To take pride in what you do.  Specially if you do an efficient job and you are good at what you do.  



Unknown.  R002.  When all conversation and thoughts are focussed.  Thereis incredible synergy.  And the paradigm moves ahead quickly.  



Unknown.  R002.  When there becomes a mutual consensus of thought and agreement.  Everthing moves sufficiently.  



Unknown.  R002.  Yes.  I see every employee with his/her own potential to excel andshare his/her own talents. Every person has different apptitudes. Abilities and potentials toexplore.  Share and excel with their community.  



Unknown.  R002.  Your work shows the kind of worker you are. All your actions will reflect the type of person you are and the quality of your work  



Unknown.  R003.  All your work should be perfect.  All your work depends on the type of work you do and the resources you have.  



Unknown.  R003.  Always turn in everything on time.  Never be late with an assignment and always be acurate with what the ask you to do.  If you dont understand just ask for help.  



Unknown.  R003.  As an employee or owner of an establishment.  The quality of your work should be at it's best.  You should relate to others who perform the same quallty of work.  



Unknown.  R003.  By delivering quality all the time.  You build clientele.  Andreputation.  If the quality of your product is top notch regularlyyour customers will stay loyal to you.  Delivering quality on timeall the time will help anybody go far.  



Unknown.  R003.  Conveying quality on time makes a productive and more advanced environment for all of us.  So we could improve and excel on our activities.  



Unknown.  R003.  Deliveries are just as important as the product itself.  The flashier.  Prettier.  And quckier it arrives.  And wrapped.  The more people think to themselves "these people are serious about their products quality"---therfore securing another consumer longer.  



Unknown.  R003.  Delivering on time is an essential part of quality management.  For example.  If an employee always does his/her work on time.  That employee will be labled as "reliable".  In the other hand.  If an employee is always late they may be labled as a liability to his / her employer.  



Unknown.  R003.  Delivering quality on time makes a productive and more advanced environment for all of us.  So we could improve and excel on our activities.  



Unknown.  R003.  Everything you do should be at the 100% quality level. Start relating to other people who also deliver quality.  



Unknown.  R003.  I believe that not everything is always pecfect.  It is human nature to make errors.  However.  If we have high expectations our errors will be reduced.  



Unknown.  R003.  I used to work in a luxury hotel where all the employees were required to give the best service to the guests.  The hotel was always full house due to the oustanding service that we provided to the guest all the time.  



Unknown.  R003.  If you are dependable.  Reliable.  And prioritize your work you can achieve anything you set your mind to.  



Unknown.  R003.  If you keep good work habits and you choose the right people to work with your chances to suceed are very good.  Always know who your sources are before you start working with them.  



Unknown.  R003.  Mr. A.  Quality on time is the best thing you can provide a custo-mer to make them happy and comback to you the next time.  It is quiet important to keep the customer satisfied always and you canonly achieve this if you strive only for the best each time.  



Unknown.  R003.  Punctuality can make a huge difference.  Especially if you are in compition with another corp.  Who is offering a similiar product or service.  



Unknown.  R003.  Quality is very important for a business. If it is together with puntuality. It makes a company even better.  



Unknown.  R003.  The right product in the alloted time will mean repeat work and customer satisfaction.  



Unknown.  R003.  This statement means that when you are assigned a task you need to complete it on a timely basis.  This will also help quality control and create consistency of the product or service that you are offering.  



Unknown.  R003.  To deliver quality on time all the time is a quality of a person that strives for the top.  I truly belive in this.  



Unknown.  R003.  Well.  I believe that you should always do your best. People  



Unknown.  R003.  When i use to work at taco bell.  I made sure i got to work on time. I rode my bike to and from work.  On time all the time.  In my opinon. I wasn't "perfect" but.  The services was on time.  We can't say thatfor out postoffice daily mail.  ***name  



Unknown.  R004.  A suplier depend on a provider and a provider depends on a suplier in order for both of them to get what they need and want.  



Unknown.  R004.  Although that's not always the way of the world all of the time. It should be.  I think reliability and honesty is very important in establishing any relationship but especially business.  If youare able to be counted on your services will always be needed.  Nobody wants to be involved with a partner that slacks on the job.  



Unknown.  R004.  Buisness itself depends on both the supplier and consumer.  If a consumer does all the necessary communication.  With a prompt payment.  Then he/she is done with the process.  Now if the supplier is good then the processing.  Packaging and delivery would be very short and both parties will be happy.  



Unknown.  R004.  Honesty is one of the best quality of a business. It develops better understanding good communication with the costumers.  



Unknown.  R004.  I agree .  You must be reliable as well as trustworthy in business.  Although many do not practice these concepts.  



Unknown.  R004.  I agree with the above comments.  However.  I believe that being ethical is also a crucial part of developing a strong business mutual trust.  It is also the management of the business that must set the standards on ethics at work.  



Unknown.  R004.  I am in total agreement with this statement.  Nobody wants to do buisiness with someone that does shoddy work and hides the truth.  



Unknown.  R004.  I completely agree with this statement because nobody wants to do buisiness with someone that does shaddy work and hides the truth.  



Unknown.  R004.  I sincerely believe that a good business is based on an out-standing relationship with your partners.  Where an honest andand reliability is the key of success.  I agree with you.  Mr. A.  



Unknown.  R004.  If a buisness has earned respectable admiration for their success.  It will be trusted by other buisnessess to have a relationship.  



Unknown.  R004.  If you do not trust your partner who can you trust? We are in a business were we are going to have to work as partners to be succesful.  If one or the other partner cannot be trusted.  The business is going down the drain.  



Unknown.  R004.  In a business is necessary to have good communication between managers.  Workers.  And their customers.  In this way they can built confidence and trust in each other.  If a employee act with honesty.  He gain reliability and trust; therefore.  He can be his own superviser.  



Unknown.  R004.  It is good alwayes to have a good relation ship with others and to have communicat with others.  



Unknown.  R004.  This comments clearly explains that the relationship between the providers and the suppliers are built on how effective the trust and confidence is.  These are strenghten by having open communication with each other.  Honesty.  And accountability.  



Unknown.  R004.  This means that the supplier should deliver.  With honesty to the consumer.  



Unknown.  R004.  This stament is true.  I believe that if you deliver good quality work to a person that person will most likely bring more business for you increasing your benefits.  A supplier depends on the provider and vice versa.  



Unknown.  R004.  To built relations with business associates you must be reliable trust worthy.  This will give you a step ahead with the competion.  



Unknown.  R004.  To form a business i think you should have a great attitude.  You also have to be very honest and get along with all your co-workers.  



Unknown.  R005.  A well trained team/employee is more useful than a not so well trained employee.  The trained employee will produce more and will know what to do in case something goes wrong.  



Unknown.  R005.  Absolutly! Workers become more valuable to the employer.  



Unknown.  R005.  All the time it is important to solve teh problems together. And teaming.  



Unknown.  R005.  Based on different structures.  Whether difficult or easy.  Critical thinking should be applied to solve these problems.  However.  Technology should be used to optimize these problems.  



Unknown.  R005.  Based on different structures.  Whether difficult or easy.  Critical thinking should be applied to solve these problems.  However.  Technology should be used to optimize these problems.  



Unknown.  R005.  I agree with the above stament.  



Unknown.  R005.  I agree with the above statements.  Employees are only as good as the manager trains them to be.  Moreover.  Employees must be able to work together.  



Unknown.  R005.  I think people should work in this manner becouse it will break bounderies and biuld cofedense in all and produce quality work.  



Unknown.  R005.  If everyone is on task and working together you job will run more smoothly and time will go alot more quicker.  



Unknown.  R005.  If everyone is on task and working together you job will run more smoothly and time will go alot more quicker.  



Unknown.  R005.  If everyone is on task and working together you job will run more smoothly and time will go alot more quicker.  



Unknown.  R005.  It is all about applying critical thinking to solving problems. And making use of technology to optimize that process.  



Unknown.  R005.  It is really wonderful when you train your staff to take care ofeverything while you are gone.  If you do well.  You can rely onthem while you are out and be confident that everything will runout smooth.  Teach them to be fisherman an do not provide only a meal for the day.  



Unknown.  R005.  It's essential to teach individuals and teams to solve problems so everyone could assisst each other when needed.  



Unknown.  R005.  People should always know how to solve problems.  Theyshould control their temper.  



Unknown.  R005.  Problem solving and self realiability go hand and hand . . . . We should train people to be resourceful wether in groups or working by themselves. . . If we have too many people asking questions all the time.  It takes away from the people that really should be taking all of out time. . . That is our customers.  



Unknown.  R005.  Sure everyone in a working environment needs to be able to work"together".  That way you learn from each other.  And maybe betterthe quality of what your job alone is.  Teaching problem solvingand teaming.  I think.  Creates a friendly atmosphere.  If everyoneworks together to solve problems.  Etc.  I think it's a sure way tonot only improve quality.  Safety.  And productivity.  But also create a friendly working environment.  Who can do a good job in an uncomfortable setting?  



Unknown.  R005.  Teams will make a greater difference than peplo working in their own. They will be more productive and will solve problems faster.  



Unknown.  R005.  This means that employees should be well trained how to solve differents problems in different situations giving them the techniques and tools.  Allways providing quality service.  Productivity.  Safety.  And giving the problems the right solutions.  



Unknown.  R005.  This means to work as a team. In order for us to have a strong team we need to help everyone with their problems and teach them correctly how to problem solve through various troble shooting techniques.  



Unknown.  R005.  This tools should be convered during the orientation process of a potential employee.  



Unknown.  R005.  Training people to do better and be more efficient.  Leaves him with more flexibilty.  While letting them figure out problems and solutions. Instead of asking for help for any little thing they don't understand.  



Unknown.  R006.  A responsible employee will have a good chance to become a great leader because he has had responsabilities before and he will most likely know what to do as a leader with responsabilities  



Unknown.  R006.  All employees are responsible for the power they are given and they should take responsability for all of the actions they took under the power they were given.  Everyone is responsible for their own actions.  



Unknown.  R006.  Employees should always be responsible for whatever position they have and do their very best  



Unknown.  R006.  Employees will produce better with some type of incentive program or promotions.  



Unknown.  R006.  Employers have the responsibility to care for the safety of the employees. The worker are resposible for thei actions on the work place.  



Unknown.  R006.  Empower means 'think for yourself'.  Be responsiblefor yourself.  That you are in charge of your life!very profound concept!  



Unknown.  R006.  Empower means. "thinking for yourself".  Not for others.  Taking responsibility for your actions.  That your in charge of what you do.  



Unknown.  R006.  Empowering employees to be responsible is a good strategy to achieve total quality work.  If you empower somebody .  He/she should feel responsible enough to deliver quality work.  



Unknown.  R006.  Empowerment increases employee morale by putting them on the same type of level as the supervisor.  This ation improves quality as well.  



Unknown.  R006.  Empowerment is awesome thing to do.  You allow people to learn to swim on their own and excel in what they do.  You just provide thetools for success and then see what you acomplish throug others.  



Unknown.  R006.  Everyone should be empowered to their resposibilities and actions to work in a proffessional environment.  



Unknown.  R006.  I agree with the above statements.  A manager must delegate his powers to increase the productivity of his workers.  A worker must feel that he or she is part of the decision making in a business.  



Unknown.  R006.  If an employees knows that he or she will be held responsible for their actions .  This makes them think twice before doing a job as well as .  The manner in which they perform it.  



Unknown.  R006.  If you make employees responsible for their actions they will learn from their errors and become more productive and responsible.  



Unknown.  R006.  Of course! Everyone needs to be responsible for their actions. Good or bad especially on the job.  That way there is less roomfor simple error.  Giving responsibility to workers to me.  Meansthe quicker they learn their job the less they have to come to the boss to solve their problems.  I think it also means that sincethey know that they are responsible for their actions.  Maybe they'll want to do a better job to prove to the boss that they are worthy of promotion.  That could possibly wear of to other employees looking for the same.  It also says to keep this job youhave to earn the right to do so. 



Unknown.  R006.  Of course! Everyone needs to be responsible for their actions. Good or bad especially on the job.  That way there is less roomfor simple error.  Giving responsibility to workers to me.  Meansthe quicker they learn their job the less they have to come to the boss to solve their problems.  I think it also means that sincethey know that they are responsible for their actions.  Maybe they'll want to do a better job to prove to the boss that they are worthy of promotion.  That could possibly wear of to other employees looking for the same.  It also says to keep this job youhave to earn the right to do so. 



Unknown.  R006.  Of course! Everyone needs to be responsible for their actions. Good or bad especially on the job.  That way there is less roomfor simple error.  Giving responsibility to workers to me.  Meansthe quicker they learn their job the less they have to come to the boss to solve their problems.  I think it also means that sincethey know that they are responsible for their actions.  Maybe they'll want to do a better job to prove to the boss that they are worthy of promotion.  That could possibly wear of to other employees looking for the same.  It also says to keep this job youhave to earn the right to do so. 



Unknown.  R006.  Sefety is one of the most important thing and giving workers responsibility.  



Unknown.  R006.  This is a part of team work. When the employer shares the governance the employees will feel acounted for.  



Unknown.  R006.  This means that employees need to know the rules of the company.  And what the company is expecting from them.  They have to be responsible for their actions.  Mistakes.  And face the consecuenses.  



Unknown.  R007.  Absolutly! Happy employees work better and safer.  



Unknown.  R007.  All employees should be rewarded once in awhile for the job they. Ve been doing.  That will make them feel as if they are appreciated.  



Unknown.  R007.  Deed ownership of process to employees who have proven their capability means that each employee should be rewarded for their performance and managers should also help encourage them with incentives that would make the employee work hard to acheive their goals with the company.  



Unknown.  R007.  Deed ownership of process to employees who have proven their means that each eployee should be rewarded for their prformance  



Unknown.  R007.  I agree with the above phrases.  An employee must feel good about his position.  Thus.  He or she must be rewarded and recognized for his or her efforts.  



Unknown.  R007.  I think inncentives are wonderful ideas.  It can inhance the performance of the employees.  While boosting the success rate of the company.  



Unknown.  R007.  If employees are rewarded for their actions.  They will contribute more to the companie and fell like an important asset and not property or slave  



Unknown.  R007.  If employees are rewarded for their actions.  They will contribute more to the companie and fell like an important asset and not property or slave  



Unknown.  R007.  If you offer all of these good things in a package.  I think employees will want to do better therefore raising the quality ofperformance.  



Unknown.  R007.  If you offer all of these good things in a package.  I think employees will want to do better therefore raising the quality ofperformance.  



Unknown.  R007.  It is important to let your people know that they are highly appreciated.  Don't we all need a pat on the back? It is nece-ssary to provide people with job security and equity sharing.  If you provide that for your employees they will work hard foryou and themselves;because they will share the benfits.  



Unknown.  R007.  Rewarding employees helps employees understand that the business is ran in a family like atmosphere therefor the employee will feel a need to be loyal to their employers.  



Unknown.  R007.  Sharing the wealth with employees keeps themhappy and makes them feel secure about their place in the buisness.  So they're not cheap labor after all. . .  



Unknown.  R007.  The employers should reward or reinforce the incentive of the workers.  It will make the worker feel better and work better.  



Unknown.  R007.  This also goes in to company pride. Employers should reinforce employees that have proven them selves for incentive.  Job security.  And equity sharing.  



Unknown.  R007.  This means give reliability to the employees who are capable of doing a good job.  Reward good employees giving them incentives like a promotion or a raise.  



Unknown.  R007.  You are respnsible for your actions.  You determine your destiny.  No one can take responsibility for your own actions but you.  



Unknown.  R007.  You are the 'owner' of what you do.  You are the captainof your life.  You are in charge.  There is no one elseto take the main credit and responsibility.  Again profound.  



Unknown.  R008.  For busineses to implement the technology is crutial to lower overhead and increase product quality.  



Unknown.  R008.  I agree and it makes everyones life alot easier.  



Unknown.  R008.  I believe technology can help a lot.  If it use correctly.  It isimportant to train people in order for them to benefit from modern technology.  It is important to keep in mind that there isalways room for improvement.  



Unknown.  R008.  In this day and age technology is very important to the way most of the world is being run.  I think it is very important forus to learn as much about computers and software as possible. Just to be able to function in the world tomorrow.  



Unknown.  R008.  Keeping up with new technology improves the quality of the company.  



Unknown.  R008.  Most times.  Time is money.  These principles are key to time management.  



Unknown.  R008.  New technology helps bring out the best of everything.  Computers and machines take complex and sometimes dangerous tasks and accomplish them in short periods of times.  Thus accellerating production.  



Unknown.  R008.  New technology shpould be implemented in the work place at all times.  Employees should not be voulnerable to other candidates that have had previous experience working with material that is far above their technological knowledge.  



Unknown.  R008.  Ok.  I will do that mr.  A  



Unknown.  R008.  Technology is a very important tool in today's business.  The effectiveness of the use of technology allows a business to become successful.  Without a solid knowledge of technology.  A business will not survive.  



Unknown.  R008.  Technology is changing everyday.  So implementing technology in the workplace will provide better training to your employees and help them achieve at what thay do.  



Unknown.  R008.  The better the tools you have the more productive you will become and the more business you will gain.  



Unknown.  R008.  The new technology that involved computers with a great source of communication. Is very important for our future generations.  



Unknown.  R008.  This means to use up to the date information by having a variety of databases.  Telecommunications.  Applications. Sofeware.  And tools to help improve productivity.  You should also use statistical process control to eliminate errors and defects and continually improve the system  



Unknown.  R008.  This means to use up to the date information by having a variety of databases. Telecommunications.  Applications. Soft ware. And tools tohelp to improve productivity.  



Unknown.  R008.  To make yourself more efficient.  It is best to use the internet and the computer.  



Unknown.  R008.  Use computers.  Internet.  Multi-media to make yourselfmore efficient.  



Unknown.  R008.  Using the new technology such as computers with these new programs.  Makes the job easier.  Faster.  And more reliable. It always improves the systems as the new technology comes.  



Unknown.  R008.  Using the new technology such as computers with these new programs.  Makes the job easier.  Faster.  And more reliable. It always improves the systems as the new technology comes.  



Unknown.  R009.  Before you make a decesion.  You need information.  



Unknown.  R009.  Correct.  Correct! Believe half of what you see.  And none of whatyou hear.  You have to be absolutley sure that you are making theright decision.  I think this statement has alot of meaning to it. Collect.  Measure.  And evaluate is a very smart thing to do.  



Unknown.  R009.  Decisions should be made on evidence.  Sometimes you must make and educated guess.  If first you don't succeed .  Try.  Try again.  



Unknown.  R009.  Dont make decisions until you have sufficient information. Make decisions based on the facts!  



Unknown.  R009.  I agree with the above sentences.  We must make objective decisions to prevent errors.  Making a decision without evidence will cause us to be bias.  



Unknown.  R009.  I agree with the above statement.  



Unknown.  R009.  I agree with you mr.  A.  We all need to make right decisions baseon evidence.  We can not asume things in bussiness or we sure willbe out of bussiness in a finger snap.  



Unknown.  R009.  I agree.  Its always better to evaluate before making a decission.  



Unknown.  R009.  In a company for example.  Neeeds to collect imformation about its production.  Measure it.  And evaluated.  Depending of this imformation the company owner can see how much the production is growing.  Then.  They can deside if they need more resouces like more workers.  Materials.  Etc.  



Unknown.  R009.  Like the way that an architect makes a design to make a building. We should always take time to make a final decision.  



Unknown.  R009.  Making blind decisions is always a gamble and they're many losers.  Collecting data and evaluating it is not difficult.  The better you understand how things work the easier it is to evaluate.  



Unknown.  R009.  That is so true about evaluating your decisions  



Unknown.  R009.  This goes back to the old "do the job right the first time".  



Unknown.  R009.  This means dont be afraid to make decisions on your own.  Always rethink a particular situation before you make any decision.  However if you are unsure about one particular case do not judge it.  



Unknown.  R009.  This means dont be afraid to make decisions on your own.  Always rethink a particular situation before you make any decision.  However if you are unsure about one particular case do not judge it.  



Unknown.  R009.  This means dont be afraid to make decisions on yourself. Always rethink.  



Unknown.  R009.  Very well stated.  Use all the resources you have.  



Unknown.  R009.  We should always analyze decisions and how they affect everything we are trying to get done.  An informed decision is the best source of power and knowledge  



Unknown.  R009.  When ready to make a decision one should look at all option and fact and analyze the situation.  



Unknown.  R009.  You must evaluate your data before making a decision that can affect one or more people.  Without effective research and analyzing it.  You can't succeed in life or anything you set your mind to.  



Unknown.  R010.  0 principal to all your work in order to make the least mistakes as possible.  



Unknown.  R010.  0 principal to all your work in order to make the least mistakes as possible.  



Unknown.  R010.  About 20% of what we do are at least 4 times as important as the other things that we do.  Define the big issues. And concentrate and focus on them.  And "knock" them down.  



Unknown.  R010.  I am very visual learner.  And I believe many people see things better when they see it in printing.  Drawings.  Charts or numbers that they can relate to.  If you keep a tally or any record you can see the projection of your work at short and long term.  



Unknown.  R010.  Problems should be monitored all the time.  Many times we may have a bad apple in our workforce and for reasons such.  We must initiate a program that will reward good employees and punish bad ones.  



Unknown.  R010.  Solving the problem is a very important thing in work places because it creates a solution.  



Unknown.  R010.  Solving the vital problems first will help us to lower the pressure. We will have time to develop another strategy to solve the other problems.  



Unknown.  R010.  This is very important in the maintenance industry.  I have implemented version of this in the past.  



Unknown.  R010.  This means to make a record of all causes and frequencies.  Keep a current record of all problems and solutions that were use to determine the cause.  



Unknown.  R010.  This means to make a record of all causes and frequencies.  Keep a current record of all problems and solutions that were use to determine the cause.  



Unknown.  R010.  This means to make a selection of the most frequents causes of problems. And try to resolve them to prevent more problems.  



Unknown.  R010.  To solve this issue.  It is vital to determine the causes.  



Unknown.  R010.  Understand what you are doing.  Find the problem.  Record it most too least important.  And start knocking out the problems in accordance to the importance of the problem.  



Unknown.  R010.  Understand what you are doing.  Find the problem.  Record it most too least important.  And start knocking out the problems in accordance to the importance of the problem.  



Unknown.  R010.  Understand what you are doing.  Find the problem.  Record it most too least important.  And start knocking out the problems in accordance to the importance of the problem.  



Unknown.  R010.  Understand what you are doing.  Find the problem.  Record it most too least important.  And start knocking out the problems in accordance to the importance of the problem.  



Unknown.  R010.  Understand what you are doing.  Find the problem.  Record it most too least important.  And start knocking out the problems in accordance to the importance of the problem.  



Unknown.  R010.  Vital problems should always be solved first.  Problems are caused by causes.  The causes in this case should be remedied ASAP when they are first identified.  If done right the problems would be at a minimum.  



Unknown.  R011.  All you work.  If done right.  Swill benefit anyone connected to it.  



Unknown.  R011.  Cooperation will help to create a better communication.  And it will benefit both parties by using a wise solution.  



Unknown.  R011.  Definitely.  Creating solutions that benefits all parties makes everyone happy.  If everyone is happy there should be less problems and more work being done the right way.  



Unknown.  R011.  Everyone stays happy this way.  



Unknown.  R011.  Give solutions that satisfy both the employer and the employee. So both can be happy.  



Unknown.  R011.  I agree everyone needs assistance in solving problems.  



Unknown.  R011.  I agree with these phrases.  A solution is good if it benefits the majority.  Moreover.  If the majority is benefits.  Then the cooperation from them will assure the solution.  



Unknown.  R011.  I agree.  Everyone should benefit.  



Unknown.  R011.  It is best to create scenes where people can benefit.  



Unknown.  R011.  This simply means to organize a system that will allow employees to benefit from problem solving and strategic thinking.  These scenarios are examples of how to be a successful employee.  



Unknown.  R011.  This simply means to organize a system that will allow employees to benefit from problem solving and strategic thinking.  These scenarios are examples of how to be a successful employee.  



Unknown.  R011.  Try to create scenarios where everyone can benefit. A win-lose scenario creates future conflict.  When everyone wins.  The process improves more quickly.  



Unknown.  R011.  We should develop scenarios where the employee feels important . . . . We are not always right.  



Unknown.  R011.  When you create a win situation everybody wins and that is the solution  



Unknown.  R011.  When you create a win situation everyone wins  



Unknown.  R011.  Win-win parties are always successful.  They get what they want and we get what we want.  No tricks no cheats just honest business and transactions.  This helps our economy grow and increases our spending power.  



Unknown.  R011.  Yes!.  I like the win-win scenarios where everybody gets a fairshare.  When you create this environment everyone works happily and bussiness progress constantly.  Then you are achieving exce-lence.  



Unknown.  R012.  A good business plan is a start for master plan.  Reading and researching compitation.  ***wed jul 11  



Unknown.  R012.  Again.  When you start the job right and compleat it in the way it was planed.  Everybody benefits.  



Unknown.  R012.  Always ha ve a master plan that way your chances of screwing up a re at the least possible.  



Unknown.  R012.  Always plan ahead.  This falls in with responsiblity.  Great craftsmanship is always preceded by great engineering.  The plans and layout have to be perfect for an idead to take form into a glorious site.  



Unknown.  R012.  Developing a master plan hepls to show exactly which route that you will be taking to complete a project at the level that you are on.  



Unknown.  R012.  First come up with a mental picture.  Next write ideas on paper.  Than develop a blue print.  Than make a model of you creation.  



Unknown.  R012.  For example to build a house.  We need to design a master plan to be organized and to keep everything on track in order to prevent the house to fall apart.  



Unknown.  R012.  I agree.  Great master plan will influence on the companys success.  



Unknown.  R012.  I agree.  You action plan determines your success.  If you plan ahead.  There is room to make corrections.  A good designed plan results in a good action.  



Unknown.  R012.  I totally agree with this  



Unknown.  R012.  If you know where you are trying to go that makes your job thatmuch easier.  You can't go trough life not knowing.  "i'll figureit out when i get there".  Just like you can't apply for a job as computer specialist if you don't know how to be.  Preperation isalways a good thing.  



Unknown.  R012.  It is best to plan everything out when making decisions.  



Unknown.  R012.  It is quiet necessary to develop a master plan.  Or a plan to folow.  If you work unorganized and don't keep track of what youare doing you are set to fail.  Remember that you need to set goals and achieve them in a time matter.  



Unknown.  R012.  Plan.  Plan.  Plan. Measure 3  



Unknown.  R012.  Planing everything in advance helps the job become more easier.  



Unknown.  R012.  Planning before acting works best all the time.  If one doesnt have a plan.  One needs to act and be self sufficient.  Many times we make ignorant decisions.  



Unknown.  R012.  The business plan is a start for plan. It takes a lot of reaing and researching.  



Unknown.  R012.  When startin to do a project . It must be done in a professional way since the beginning.  



Unknown.  R012.  Yes it does begin at the design level. I don't undersyta  



Unknown.  R013.  Alternatives for everybody is a must.  What works for one may not work for others.  



Unknown.  R013.  Always have a back up plan in case the first one does not produce or work.  



Unknown.  R013.  Always have a back up plan.  



Unknown.  R013.  Always have a back-up plan.  If all your plans fail try the alternatives.  If there's no alternatives then you will clearly see the "quality" of that buisness or individual.  



Unknown.  R013.  Before you make an attempt to make a desicion.  Think of the consequence.  Think of your plan  



Unknown.  R013.  Have an initial plan . . .  Than one or two (in case) back up plans.  



Unknown.  R013.  I agree.  We must provide alternatives to problems.  Things do not always go as plan.  So we must have a plan b.  C.  Or d.  Besides.  The same solution does not always work because it also depends on the personality of others.  



Unknown.  R013.  M5  



Unknown.  R013.  Never forget "murphy's law".  Always plan for any contingency.  



Unknown.  R013.  Right.  You always have to plan ahead because what if it doesn'twork out the way you thought it would? Do you just give up or doyou try smoething different? Have plans a-z whenever possible. That way if it doesn't work out you already know what you'regoing to do.  And if it does work out extra planning never hurts.  



Unknown.  R013.  Right.  You always have to plan ahead because what if it doesn'twork out the way you thought it would? Do you just give up or doyou try smoething different? Have plans a-z whenever possible. That way if it doesn't work out you already know what you'regoing to do.  And if it does work out extra planning never hurts.  



Unknown.  R013.  Think about the consequences of all your actions. Think through what you are planning.  



Unknown.  R013.  Think about the consequences of all your actions. Think thru what you are planning.  



Unknown.  R013.  Thinking a head of time and planning will definitely help events and creat solution.  



Unknown.  R013.  Thinking ahead of time and planning will definitely help events happen without interferences.  



Unknown.  R013.  This means to always be prepared for everything that may possibly encounter with many options for solution.  



Unknown.  R013.  Using logic everytime to solve a problem is critical. Because peplo will come out with the right solution to the problem.  



Unknown.  R013.  We need to be prepared for contingencies like earthquakes.  Fires.  And hurricanes having a plan with our family.  Developing alternatives to follow in each case.  



Unknown.  R013.  When making a plan is necessary to make some alternatives planstoo.  You never known when one can fail.  In order to be successfulyou have to be able to be ready for the unexpected and be able tobe flexible all the time.  



Unknown.  R014.  Find the problem and get rid of it.  Whatever it may be.  It's  likesitting on a pin.  If you don't want to be uncomfortable you  willmove the pin out of the way.  Therfore eliminating the cause of  your being uncomfortable. Empowerment- giving workers responsibility  for their actions affecting their work. Tqm- total quality management.  Doing the right thing the 1st time everytime you do it. Continuous  quality improvement- always coming up with new ways to keep the ball  rolling  



Unknown.  R014.  Always measure the chances for a mistake and try to minimize them by having a problem solving strategy.  



Unknown.  R014.  Attempt to create an atomosphere that's free from accidents.  



Unknown.  R014.  Cqii is applied tqm.  



Unknown.  R014.  Empowerment i believe is taking control over someone i believethat it would have to be your boss.  



Unknown.  R014.  Empowerment is to give a person the tools to success. Tqm is a true quality managementcontinous quality improvement an innovation has to be always present for us to strive to excel.  



Unknown.  R014.  Empowerment means being able to delegate you power to another person.  Tqm means providing the best product or service the first time.  Continuous quality improments and innovation means always conducting research and development for your company.  



Unknown.  R014.  Empowerment means giving workers responsibility for their actions.  "tqm".  Calls for employees to share governance of the process and the new mandates for technical and problem solving.  



Unknown.  R014.  Empowerment.  Is to give employees power and responsabilities.  Tqm i think is the best way to go.  Continuous quality.  Improvement and innovation is self explanatory and its the elements that will keep a buisness running continously.  



Unknown.  R014.  Empowerment.  Is to give employees power and responsabilities.  Tqm i agree is the best way to go.  Continuous quality.  Improvement and innovation is self explanitory and its the elements that will keep a buisness running until armagedom arrives.  



Unknown.  R014.  Empowerment-= giving employees the responsibility to act for themselves and make informed decisions. Tqm. . . All of the basic tools to have a succesful business. Continuing quality improvemnt= always develop new ways of doing things. . . Work smarter not harder.  



Unknown.  R014.  Find the problem and get rid of it.  Whatever it may be.  It's likesitting on a pin.  If you don't want to be uncomfortable you willmove the pin out of the way.  Therfore eliminating the cause of your being uncomfortable. Empowerment- giving workers responsibility for their actions affecting their work. Tqm- total quality management.  Doing the right thing the 1st time everytime you do it. Continuous quality improvement- always coming up with new ways to keep the ball rolling  



Unknown.  R014.  Find the problem and get rid of it.  Whatever it may be.  It's likesitting on a pin.  If you don't want to be uncomfortable you willmove the pin out of the way.  Therfore eliminating the cause of your being uncomfortable. Empowerment- giving workers responsibility for their actions affecting their work. Tqm- total quality management.  Doing the right thing the 1st time everytime you do it. Continuous quality improvement- always coming up with new ways to keep the ball rolling  



Unknown.  R014.  Make zero defects and accidents your goal---aswell as safety.  With less liablity around and less troublesome lawsuits and accidents.  Companies can cut down their losses and at the same time make the workplace safer and cleaner.  Thus a more enjoyable enviroment for both the employee and employer.  Empowerment increases employee morale.  Tqm allows employees to add a little something extra.  And contiunous quality and improvement would make every costumer satisfied and willing to come back for more.  While innovation would help keep employess sane for another day.  



Unknown.  R014.  Preventive maintenance is for the workers as well as for the equipment.  



Unknown.  R014.  This means always strive for quality.  Perfection.  And improving the defects of the products. Empowerment means to invest with power or the right to act. Tqm means total quality management. Continuos quality improvement & innovation means to allways keepimprovent for quality.  



Unknown.  R014.  Tqm. Is doing the right thing the first time all the time. The way of making zero mistake is to learn how to be perfect little by little.  



Unknown.  R014.  Try to make your goals as realistic as possible. Show the relationship between this.  



Unknown.  R014.  Trying to make your goals as realistci qas possible. And show teh relation ship between it.  



Unknown.  R015.  Always use the best resources available.  



Unknown.  R015.  Associate yourself with people who have similar ideas as you.  Always back up your plan.  



Unknown.  R015.  Check out references prior to placing an order with a  



Unknown.  R015.  Deal only with other people who have similar philosophies. Even then have a backup plan.  Just in case.  



Unknown.  R015.  Having a trustworthy supplier and sources are always good .  But as a business that requires basic quality like a franchise chain(mcdonalds) the suppliers will actually not use the most expensive quality food products.  But the alternative cheaper buy in bulk products.  For a company that delivers top quality products then yes the suppliers and sources should also be top quality.  



Unknown.  R015.  I agree.  We must first screen our suppliers.  This way we have the most cost effective product.  If you have high expectations from your suppliers.  They will provide a better product.  



Unknown.  R015.  If you want to use materisals offering the bast quality for the service that you are provideing.  



Unknown.  R015.  Of course you always want the best to represent the best.  



Unknown.  R015.  Picking the best materials from suppliers . Will play an important role in a business.  



Unknown.  R015.  Quality is really important for an excelent deliver.  If you start with low quality material and services how can you providea top material and services to your customer.  



Unknown.  R015.  Quality parts and service make for a quality job.  



Unknown.  R015.  Select good materials to make good products.  And you will satisfied the customers.  



Unknown.  R015.  You want to use materials that offer the best quality for the service that you are trying to provide.  You may want to use materials that are reliable and dependable.  



Unknown.  R015.  You want to use materials that offer the best quality for the service that you are trying to provide.  You may want to use materials that are reliable and dependable.  



Unknown.  R016.  Always do your best to satisfy your customer . . . . Deliverabilaty will impress the customer if done correctly  



Unknown.  R016.  Always use the right product to get the best result.  



Unknown.  R016.  Asap. . . Most people love to hear this when purchasing items via phone.  Internet.  Mail.  Or other sources.  If its not on the spot.  Then asap is the next best thing.  When receivng a promt delivery the consumer in their mind trust the quality and guarantees made by the sponser and therefore will purchase again from that sponser.  



Unknown.  R016.  Deliverability makes the job easier for a employee having all the materials ready to perform his/her job.  And to provide a quality service.  



Unknown.  R016.  Have a deadline prepared.  This is part of deliverability.  



Unknown.  R016.  If you want to be known as the best.  You have to act like you are.  Have your things at the right place at the right time all the time and you will be known as dependable when it comes todeliverability.  



Unknown.  R016.  Jt (just in time) how many times you have heard this? If younotice this is quiet important.  You are earning a name and reliability with your customers.  Make sure is a good one.  



Unknown.  R016.  Just in time means that the manager must always keep a good record of inventory.  He must have a good communication with his employees to make the jit concept work.  The whole ideas of jit is to eliminate the cost of storing inventory.  



Unknown.  R016.  Make your deadlines.  Part of the quality process is meetingdeadlines.  



Unknown.  R016.  Puntuality to be in the work place or classroom is imperative in any kind of case.  



Unknown.  R016.  These are products that we know are dcependable and will seliver the solution.  



Unknown.  R016.  This goes hand-in-hand with preventive maintenance.  



Unknown.  R016.  Thses are products that we know are depenable and will deliver the results needed without any delay and inspection in the process.  



Unknown.  R016.  When trying a company that your'e not sure of.  You can place a small order first to see how quickly they process your order.  



Unknown.  R016.  You should be anywhere whether you have an appointment or noton time.  Although now that technology is so advance you don't have to show up in class.  All you do is log on to the computer and check in and that right there is very cool.  



Unknown.  R017.  A customer is not only someone who pays for your product.  It is also someone who makes your product sale.  Workers.  And managers are also the customers of the business.  Without them the product can not be sold!  



Unknown.  R017.  Always displying a positive attitude and appearence makes youa cool guy.  Never belittle the people below you because you never know when they'll be higher then you! Always satisfy the costumer on every transaction.  No matter how small.  This reflects on your buisness and especially yourself.  



Unknown.  R017.  Customer is always right.  



Unknown.  R017.  Customers are your number 1 fan. . . Impress them by giving them what they need on time and perfect.  



Unknown.  R017.  Everyone needs to trust and believe in your product.  Or the quality and marketability will suffer.  



Unknown.  R017.  First you need to idenify with the needs of the customer.  After that you can try to provide a service that will meet these needs.  



Unknown.  R017.  First you need to idenify with the needs of the customer.  After that you can try to provide a service that will meet these needs.  



Unknown.  R017.  In order to meet the needs for your customers.  You need to knowthem to provide the services they need.  They want and they willhappily will buy from you.  Keep the customer happy all the time.  



Unknown.  R017.  In the case of students.  You are your own customer.  And so is your family.  Current and future!  



Unknown.  R017.  Meeting the custumers needs is always primary.  



Unknown.  R017.  Provide the best service to the customer is something that allways we have to have in our minds. So the customers can be satisfied.  



Unknown.  R017.  Success is having good team work.  Excellent customer serv.  Skills.  A wonderful relationship with your co workers.  Employees and customers.  A company should work as a family.  



Unknown.  R017.  The customer is always right.  They are the boss.  You depend on them to make your business work.  



Unknown.  R017.  The customer is always right.  At least that's what i've heard. If the customer doesn't like it you don't have a success story.  



Unknown.  R017.  The customer is always right.  At least that's what i've heard. If the customer doesn't like it you don't have a success story.  



Unknown.  R017.  The customer is the most important thing there is.  If you don't treat a customer well.  Then you have a porblem and you are not a good employee.  



Unknown.  R017.  The workers need the total collaboration of the employers to be able to meet the needs of the customers.  



Unknown.  R017.  You need to creat with the needs of the customer.  After that you can try to provide a service that is meet these wents.  



Unknown.  R018.  Always finding a way to make things better.  



Unknown.  R018.  Always strive to be the best.  Never let anyone tell you your ideas wil never happen.  And always set your goals at reasonable levels and set them higher and higher after every successfull completion.  



Unknown.  R018.  Always strive to improve perfection is never achieved.  But always followed. .  



Unknown.  R018.  Constantly make improvements and often evalute to see where new ones can be made.  



Unknown.  R018.  Education is the base to success in life. Education is for ever. It never stop and peplo should follow education principles.  



Unknown.  R018.  There is always room for improvment.  Nobody is perfect.  



Unknown.  R018.  There is always time and room for improvement.  Don't you everbelieve that you know everything.  There is always something tolearn or something to improve on.  



Unknown.  R018.  We have to improve our institue and continous improvments and lifelong educationds.  



Unknown.  R018.  We must always improve our performance always and continuously.  Our performance must be improve through experiece and education.  These improvents should also be applied to our personal lives.  



Unknown.  R018.  We never finish to learn.  There is allways new stuffs that we can learn.  For example.  The new technology as computer and their programs.  



Unknown.  R019.  By being personal and proffesional.  This helps improve the overall quality of life.  



Unknown.  R019.  Globaliztion is gonna force people to work with each other anyways so why fight it? We need to let employees speak their minds in order to see what types of problems they have and how to train them to solve it while remedying the cause along with it.  A buisness should not be a total democracy but should employ some aspects of it.  The "people"--workers deserve some take in the revenues above that of their weekly salary.  This improves quality in not only product but in life as well  



Unknown.  R019.  I agree with you mr.  A.  You have all the points to keep a business on the line.  I got these all mr. A. Quinones. Blanca  



Unknown.  R019.  I fully agree with all these principles and have done my best to live by them.  



Unknown.  R019.  I think ones academic status will dominate in todays society.  



Unknown.  R019.  I think that this is true and that it takes governance of the process to improve the quality of life of all americans.  



Unknown.  R019.  I think this is relly true and that it makes governance of the process to improve the quantity and the quality if life of all americans.  



Unknown.  R019.  I think tqm is a blueprint to a succesful business.  Although we have this information readily available to us.  Many choose to slack off.  This is why we have many mediocre businesses in the united states  



Unknown.  R019.  I think with conscious management team.  Effort.  Teamwork.  Cooperation.  And a positive outlook .  This is a formula for success.  



Unknown.  R019.  I totally agree with you mr.  A.  The quality of life will be improved by positive changes made in the work place.  How many times have you heard someone complaining about their job.  Or evenworse bringing the job home? If we didn't have so much stress todeal with at work maybe home life would be a little easier.  



Unknown.  R019.  Quality at the personal and professional level helps toimprove the overall quality of life.  



Unknown.  R019.  Tqm is a very wise phylosophy.  Japan practices tqm and as we can see it makes their economy strong.  The japanese truly respect their work and their co-workers.  



Unknown.  R019.  Tqm is an excellent plan to put in practice in the workplace for the well-being of all parts  



Unknown.  R019.  Tqm will make everybody's job and lifestyle more easy.  It will improve our lives.  



Unknown.  R019.  Tqm.  I sincerely agree with you in this mr.  A. .  If the employeesget a tqm at work that will necessarily impact their own andpersonal lives as well as their families.  Employees will have rights and responsibilities and will share management that willbenefit our communities and our country.  



Unknown.  R019. Without tqm you won't be able to go on in life. . 



Unknownr001  . 80/20 rule is a good tool to measure the status of a  business.  We  can not solve a problem on less we literally  see it on paper. Numbers  are very important because they tell  you specifically the degree of  the problem. 



Vaughan. Derrick r019.  Employees must good problem solvers. 



Vaughan. Derrick r019.  I agree that add value to the process because by doing it you would put you're work hard work and try to make it better than ever.  Spend hard ahours working on it trying to better it and making it a part of you.  . 



Vaughan. Derrick r019.  I agree.  If you are getting paid be all you can be and give it 200%. . 



Vaughan. Derrick r019.  I agree.  We always have to do the right thing to satisfy the customer.  The customer always want to feel that the employee care about their satisfaction.  . 



Vaughan. Derrick r019.  I can really comment on this. Cause there is no idea of it. ***mon oct 8 18. 



Vaughan. Derrick r019.  Make changes as neeede watch and listen and you will learn morer019. 



Vaughan. Derrick r019.  People do gain the customers trust by simple things.  It is very important to be on time on everything.  People get a good reputation by doing this kind of things.  . 



Vaughan. Derrick r019. The customer is the principal actor in ours business. . 



Vaughan. Derrick r019. Work harder and become a better person. 



Vazquez. Karina r015. Empowerment is having the power to act and make decisions for your employerr015. 



Vazquez. Karina r019.  I believe doing the right thing.  Right the first time saves.  Not only time but money as well.  Sometime doing the wrong thing causes problems.  Doing the wrong thing could someday be detrimental to your life.  . 



Vazquez. Karina r019.  I feel this will help people improve in their jobs by feeling more comfortable with their jobs.  This will make them want to always try their best. ***tue dec 4 16. 



Vazquez. Karina r019.  I think thise principals are very imprortant and effective for a busines.  In conclution i think what they claim is that as a busines you shoul keep the employs happy.  As well as the customers.  This way the employs will a better production and the customer will trust you and will keep on coming back for more. ***tue apr 9 11. 



Vazquez. Karina r019.  If you show time and effort on every thing you do. You will always feel good and proud of all the work you have done.  . 



Vazquez. Karina r019.  Is better to be on time than to be late . There is a strong demand today and customers are very demanding. They get upset easily by having late product services. . 



Vazquez. Karina r019. Employees are every business front line.  Employees are who make the company.  So in return employees are always expected to carry out their duties in a profesional and positive manner adding value to the process.  . 



Vazquez. Karina r019. Life is too short to go around correcting after your bad choices/mistakes.  Doing it right the first time saves you stress and always results in a positive outcome. A good business is were they care and attend to the needs of their customer.  . 



Vazquez. Karina r019. Making employees owners of the process will in return extend profitable margin and will make the business long longer.  . 



Vazquez. Karina r019. Sometimes you do get that in some places.  They think they are the onwers and they are not.  They try to boss everybody around.  They have to get a life or a get himself another higher position. . 



Vazquez. Karina r019. The staff is what makes and gives a business its reputation. Empowering the workers.  Allows the employees to carry out their duties in a responsible manner. ` . 



Vazquez. Karina r019. Yes.  It is good to pass over power to employees who have shown interest and responsibility on a job.  . 



Vazquez. Karina r019. Yes.  Some people do not have acess to computers.  Now how are these people are going to find out for information.  If you try to tell one of your employees now how are you going to help this person get acees.  . 



Velasco. Erik r010.  Employers get impressed by employees who make good decisions. R010. 



Velasco. Erik r010.  Employers get impressed by employees who make good decisions. R010. 



Velasco. Erik r014. Yes always have a plan for everything that could happen and always do the work neatly.  R014. 



Velasco. Erik r014. Yes always have a plan for everything that could happen and always do the work neatly.  R014. 



Velasco. Erik r019.  I don't agree because what if it is something negative.  A product should always be good quality.  It doesn't matter if the producer is doing bad stuff.  It shouldn't add to the process or product . . 



Velasco. Erik r019. You must always improve your work ethics.  . 



Vigil.  Edith r011.  Make the right decision before making a decision.  Because life is not a joke. R011. 



Vigil.  Edith r012.  If there is a problem there is a solution to that problem.  Try to find the solution and you'll be out of poblems. R012. 



Vigil.  Edith r013.  Always have a plan to everything that you do.  If your plan fail another one will pop out into your mind. R013. 



Vigil.  Edith r014.  Be prepare.  Many things could happen along the way.  But if you're ready for them don't worry. R014. 



Vigil.  Edith r015.  Empowerment = giving workers responsibility for their actions tqm = doing the right thing.  Right the first time.  All the time.  Continous quality = to keep doing good.  To improve.  Improvement & innovation = keep trying until you improve of achice what you want to acomplish. R015. 



Vigil.  Edith r017.  Deliver your deliveries on time at the right time.  For example.  You don't want to take a pizza delivery to the wrong house and 3 hours after they have order it. R017. 



Vigil.  Edith r019.  Always try to do the best that you can do.  Little by little you will improve.  But don't rust it.  Theres time for evrything. R019. 



Vigil.  Edith r019.  Every employee should be responsible for their actions.  If they are given an especific job.  They should be responsible and do what they are asked to do.  . 



Vigil.  Edith r019.  I agree that you must base your relationship on mutual trust because you need the employees to trust you and you need to trust the employees to do a good job. . 



Vigil.  Edith r019.  I agree with the statement.  The reason for this is because in a buisness world you have to agree with what a costomer wants or else you will never get anywhere.  That is why i agree with this.  Ramon perez. 



Vigil.  Edith r019.  I agree with this because in order to have loyal customers you have to be friendly with them and also be cooperative. . 



Vigil.  Edith r019.  I believe that employees at certain points need some share of responsability so that they can mature in their work and help customers to a high level of service. . 



Vigil.  Edith r019.  Its easy to solve problem for some one who had good training and get help from others. . 



Vigil.  Edith r019. I think if we improve on our better quality service.  We would not have problems.  We hire these people to work on their attitude to work better with people.  Oh well.  We do need more better service.  ***thu dec 6 10. 



Walter palomino r012.  Giving and solving problems are our goals. R012. 



Walter palomino r014.  Having plans of contingence permit have all process on line. R014. 



Walter palomino r017.  Deliverabilty is the process while the product is developing and buildingr017. 



Walter palomino r019.  Buisness itself depends on both the supplier and consumer.  If a consumer does all the necessary communication.  With a prompt payment.  Then he/she is done with the process.  Now if the supplier is good then the processing.  Packaging and delivery would be very short and both parties will be happy. 



Walter palomino r019.  Every employee that has proven their capability should be rewarded.  This helps the employees compete with thier own self to do their best at work. . 



Walter palomino r019.  -honesty is a good principle for success. . 



Walter palomino r019.  It's true that if you have a good honest relationship you will keep this customer and even gain more because of your great business quality. . 



Walter palomino r019. I agree.  I think that employs that work as a team have better results.  That those who don't.  Comunication is crutial.  In team work. . 



Westby. Avian r010.  I agree it is neccessary to collect and measure data beacuse you need to know as much about the product that your are researching on before you make a decision r010. 



Westby. Avian r011.  I agree becaus you need to find out what or who is not making your job flow easily and you need to fix the problem before it is to late.  R011. 



Westby. Avian r012.  I agree that you should develop a win-win scenariosbecaus eit is now only you that should always get the appraisal it's also your employees so make it in a way where everyone gets somethingr012. 



Westby. Avian r013.  I agree to develop a good master plan because you need your employee to follow a good guide lines in whatever they are doing. R013. 



Westby. Avian r014.  I agree that you should always develop a plan for all contingencies because you never know what the world might throw at you so you always need an alternative plan. R014. 



Westby. Avian r015.  I agree because you want your company to be free from accident and defects in your product. Empowerment- giving employees responsibility for their action towards the job. Tqm-doing the right thing all the timecontinuous quality- always delivering quality products all the time and on time.  R015. 



Westby. Avian r016.  I agree.  You must find a company who you should never have to wait on to get your resources and suppliers form.  R016. 



Westby. Avian r017.  I agree it is very important to deliver your product in time cause if you don't the customer might not want to buy nothing from you again and might even tell their friend that your company is not reliable. R017. 



Westby. Avian r018.  I agree you must meet the needs of your customer you don't want the customer to order something and you give the person half of the product or give the customer something sels because you don't have what they want. R018. 



Westby. Avian r019.  I agree.  You are getting paid to do a job. . 



Westby. Avian r019.  I agree.  You want to be treated the same as you treat others. . 



Westby. Avian r019.  I don't quiet undesrtand what your saying.  But it sounds fair. . 



Westby. Avian r019.  I think with out tqm the work or class room place will be out of order no communication and no work will get done. ***thu feb 21 00. 



Westby. Avian r019.  Team work.  Helping each other out. . 



Westby. Avian r019.  Yes there should be some reward for the hard work that is put into the job and the time that is put in. . 



Westby. Avian r019. Adopt a new philosophy.  Mistakes are intolerables. Cease dependence on inspectioninstitute on the job trainingr019. 



Westby. Avian r019. I agree with utilizing technology to embrace yourself.  Plus.  You ca have experience when applying for jobs that utilize technology.  You can even learn about a company to see if it is a profitable and productive company.  . 



Westby. Avian r019. This makes your job easier using reliable sources like the net.  Application software can help you be more productive in your everyday life.  And one very important thing is that you learn a lot. . 



 williams. Layshon r008.  Empowerment is awesome thing to do.  You allow people to learn to swim on their own and excel in what they do.  You just provide thetools for success and then see what you acomplish throug others. 



 williams. Layshon r013.  You always need a master plan.  Thats just like.  Plan a & plan b. R013. 



 williams. Layshon r019.  . I can't think ofv anything right now. But thank you. . 



 williams. Layshon r019.  I believe that employees should always have in mind and be reminded that they are to do the best and be safe always. . 



 williams. Layshon r019.  I will get back to you .  I don't have enoug time to answer in class.  Because there a lot of interuptions. R019. 



 williams. Layshon r019.  It makes sense.  Its what we all need to learn to do so we can achive our goals in life. ***name. 



 williams. Layshon r019.  Problem solving skills are always needed in any company so having teams work for solutions is always great. . 



 williams. Layshon r019. I think it's commonly true.  For instance.  I am a reliable person with my family.  Like.  When i need money to pay off a det.  My family will rely on me to give them back every dollar.  . 



 williams. Cilicia r010.  I agree beccause you should base what you hear on evidence so that you can make the right desicion. R010. 



 williams. Cilicia r010.  I think tqm is very good it will make everyone jobs a little better and give them a better understanding about their lifestlye. R010. 



 williams. Cilicia r011.  I think that solving the problem will give you a better uderstanding to the solutions.  Which make it easier to solve.  R011. 



 williams. Cilicia r011.  I think that solving the problem will give you a better uderstanding to the solutions.  Which make it easier to solve.  R011. 



 williams. Cilicia r012.  The win-win scenarios help everone and everyone will win and they will also be happy. R012. 



 williams. Cilicia r012.  The win-win scenarios help everone and everyone will win and they will also be happy. R012. 



 williams. Cilicia r013.  Deloping a master plan is a good thing.  Because you will have a better understanding in what you are doing.  And it makes the job easier. R013. 



 williams. Cilicia r013.  Deloping a master plan is a good thing.  Because you will have a better understanding in what you are doing.  And it makes the job easier. R013. 



 williams. Cilicia r014.  If this happens i will suggest that everyone should at least a back up plan if something go bad. R014. 



 williams. Cilicia r014.  If this happens i will suggest that everyone should at least a back up plan if something go bad. R014. 



 williams. Cilicia r015.  Enpowerment means giving the employees responsibility in their jobs.  Tqm means giving them a fairs share in their job.  And to improve their work habits by having a good relationship. R015. 



 williams. Cilicia r015.  Enpowerment means giving the employees responsibility in their jobs.  Tqm means giving them a fairs share in their job.  And to improve their work habits by having a good relationship. R015. 



 williams. Cilicia r016.  The best product and materials for your service and deliverability to customer will provide the customers with good quality and services. R016. 



 williams. Cilicia r016.  The best product and materials for your service and deliverability to customer will provide the customers with good quality and services. R016. 



 williams. Cilicia r017.  This is a good way to satisfy the customers.  Also being and time and giving them the best product. R017. 



 williams. Cilicia r017.  This is a good way to satisfy the customers.  Also being and time and giving them the best product. R017. 



 williams. Cilicia r018.  The best way to meet the needs of your customers is to provide them with the best quality and assurance they need.  Also make them feel welcome. R018. 



 williams. Cilicia r018.  The best way to meet the needs of your customers is to provide them with the best quality and assurance they need.  Also make them feel welcome. R018. 



 williams. Cilicia r019.  Add value to the process means that an individual effort adds value to the efforts of other employees.  We are only as good as the whole.  Consequently.  The group is only as good as the individual effort. . 



 williams. Cilicia r019.  Delivering perfect product and good services that is what a customer want.  Any person can do this every time you can handle and know what are you doing. . 



 williams. Cilicia r019.  I agree with this statement.  I agree because if you don't strive for the best in your work or inwhat you are doing.  You can not satisfy the customer.  And doing the right thing the first time will help you succeed and improve in the future. . 



 williams. Cilicia r019.  I think it is always good to improve there is no such thing as improving is to much.  This will build on your thinking skills as well. R019. 



 williams. Cilicia r019.  I think it is always good to improve there is no such thing as improving is to much.  This will build on your thinking skills as well. R019. 



 williams. Cilicia r019.  I totally agree.  I believe is u should always do or try to your best to fits customers as needed.  If you do wrong things or not quit as well.  You should always improve yourself to achieve better customer satisfaction . 



williams. Cilicia r019.  This comments clearly explains that the relationship between the providers and the suppliers. . 



williams. Cilicia r019. An employee should always rank high.  An employer must award the employees when a job is well done.  ***wed dec 12 01. 



williams. Cilicia r019. Mutual trust and confidence are perfect standards that help business and their customers going.  . 









===================================



Abraham. Guadalupe r014.  A problem could have many solutions but only one is the best one. R014. 



Abraham. Guadalupe r019.  A person should put all it's might and strength to what they are doing.  Everything you do has to be done right and with no hesitations or excuses. . 



Abraham. Guadalupe r019.  Empower means. "thinking for yourself".  Not for others.  Taking responsibility for your actions.  That your in charge of what you do. . 



Abraham. Guadalupe r019.  Every employee should be worked for improvig his work process . In efect the best thing in the company is the human work. . 



Abraham. Guadalupe r019.  In order to make a decision.  You first have to evaluate everything you see.  Never judge anything before knowing what is it really about.  R. 



Abraham. Guadalupe r019.  It is good to have a relationship with the customers so you wont have as much problems in the near future . Building trust and confidence is a big plus. . 



Abraham. Guadalupe r019.  Simple good quality on time=sucess&money.  . 



Abraham. Guadalupe r019. I believe that the worker makes the difference in many lifes.  Because their are many different colors.  Races and that doesn't matter but what matters is that each and everyone one of those people bring something new to the invironment.  Atleast if not new they imporove it. ***tue dec 11 13. 



Aguilar. Veronica r015.  Empowerment meansm to give power to a person that works with you so they could feel more comfortable with their work. Qtm means doing the right thing all the time.  The first time and all the time.  Continuous quality improvement & innovation means to always give your best to the customer and to continue being helpfull. R015. 



Aguilar. Veronica r019.  An employee should do their best effort to enhance their job.  A person would be more valueable to their job if they improve on it.  ***thu oct 4 16. 



Aguilar. Veronica r019. Well depends.  I think you have to observe some employees.  By observing these employees probably you could find out if they meet their qualities if not well then teach them.  . 



Aguilar. Veronica r019. Who believes in new tecnologies .  Believes in new changes of the company. . 



Aguilar. Veronica r019. Yeah i beleive it can be possible.  What a worker does reflects their interest.  If they do a laim job that's how they feel.  A bad action should be put on their responsibility. . 



Amofa nelida r019.  It's true if you buy a shady product you'll never buy again. . . As if you buy a good one you're shure to return and buy again trusting the product maker that the new product will be as good or better than then last. 



Amofa nelida r019.  Qualiy and work on time is a key factor because. People depend on you and the company to come thru. . 



Amofa nelida r019.  You have to be punturalwe are always puntural. 



Ayunan. Alvic r010.  By doing this you will make a very wise decision when the time comes. R010. 



Ayunan. Alvic r013. The master plan can be planned like the win-win situation plan. R013. 



Ayunan. Alvic r014.  Just like the win-win plan i stated!r014. 



Ayunan. Alvic r015.  Observation is a key element for these. Empowerment-giving necessary skills to the workforce. Tqm-total quality management.  To produce quality procuct/service with available recources. Continuous quality improvement & innovation-to maintain quality or enhance quality by adapting new and better technology. R015. 



Ayunan. Alvic r016.  Of course you have to shop around to fing a better deal or service. R016. 



Ayunan. Alvic r018.  Just like the above statement. R018. 



Ayunan. Alvic r019.  I agree that the customer's satisfaction is the number one goal.  You must do your best always.  And there is always room for you to improve. . 



Ayunan. Alvic r019.  I agree with this statement because.  Why waste time doing something over and over again when you could have done it right the first time! . 



Ayunan. Alvic r019.  I agree.  I think that those who work hard should be rewarded.  So they will keep on trying their best to emprove the business. . 



Ayunan. Alvic r019. This can help employee's get further in the company.  The employee's need to stand out and express their opinion's.  But.  First they must think it through carefully.  . 



Bonner rachel r011.  I have no idea of what i shoulld say to this .  Though i did look up the 80/20 principle and nothing. R011. 



Bonner rachel r012.  If you do that everyone will be happy. R012. 



Bonner rachel r014.  If you do not have a second or third plan before you get started ion your project then all it might do is slow you down from moving forward. R014. 



Bonner rachel r015.  Empowerment is when you inspire someone. Tqm total quality management is for companies improvement. Innovation is for self improvement and company. R015. 



Bonner rachel r016.  I do not know what to say as to this statment. R016. 



Bonner rachel r017.  If you are right on time with your deliveries then it will definitely help your business. R017. 



Bonner rachel r018.  Again it will help your business and hopefully keep you on top of things.  R018. 



Bonner rachel r019.  I sincerely believe that a good business is based on an out-standing relationship with your partners.  Where an honest andand reliability is the key of success.  I agree with you.  Mr. A.  . 



Bonner rachel r019.  I think what you are saying mr. A is about right.  I can agree with what is stated aboved. . 



Bonner rachel r019.  If you teach them to do these things together then it might make it easier for them later on in case they have to work with a different group of people or by themselves. . 



Bonner rachel r019.  It is important to solve problems together. . 



Bonner rachel r019.  It will help make the worker feel secure not feel like he or she is worthless . . 



Bonner rachel r019.  Well the customer is always right.  But were not always perfect either.  So we might not get things right the first time.  I strive for perfection so i will always try my best to get it right the first time. The customer is always the most importantperson in any business deal. 



Bonner rachel r019. Discussing and going over your problems with a counselor or any other adult.  . 



Bonner rachel r019. I agree with this mr. A.  It's nice when you get something right the first time all the time but sometimes its impossible.  I agree with satisfying the customer because the customer is the most important thing to a business owner or even a worker. . 



Bonner rachel r019. You must always improve your work ethics.  . 



Brooks. Garry r019.  I agree.  Team work is important. . 



 brooks. Garry r019.  I am always striving for improvment and i would love to learn all the thing that i dont know. No.  Iam not always right the first time but i try reall hard to be the best that i can be. I would love to satisfing the customer but they can be a pain in the a--. 



 brooks. Garry r019.  I think tmq is great because we are taking our jobs to a whole new level which is a good level. ***tue oct 16 18. 



 brooks. Garry r019.  They should have a special class on new materal and inprovment***thu oct 4 17. 



 bryant. Radiance r010.  Think before you make any mistakes because sometimes the mistakes can not be fixed.  R010. 



 bryant. Radiance r011.  Sometimes you have to make compromises in order for things to work. R012. 



 bryant. Radiance r012.  Sometimes when you plan things they don't turn out right. R013. 



 bryant. Radiance r013.  Hope for the best and prepare for the worst. R014. 



 bryant. Radiance r014.  Sometimes it is ok to make adjustments to your goals but not mistakesr015. 



 bryant. Radiance r017.  Always try to do what is expected and more because this could lead to promotion and other types of rewards. R018. 



 bryant. Radiance r018.  Try not to go backwards with your mistakes always look to the future for guidance. R019. 



 bryant. Radiance r019.  I believe that consistancey and quality go hand in hand. . 



 bryant. Radiance r019.  I believe this is good because when an employer holds everyone responsible for the actions of anther person then the people being punished are going to take it out on the person fault it was. . 



 bryant. Radiance r019.  If someone is expecting to have something at a certain time than it should be there whwn expected.  You should never take time and respnsibity for granite.  . 



 bryant. Radiance r019.  I'm just getting in this system. But i belive. This system is working. Otherwise mr.  Auciello never tried to explain it to us. If it's not working or he beleved it is not. (kidding). The test resultes might be not so right . But i'll improve myself later.  Name. 



 bryant. Radiance r019.  In the working world you are expected to do your best at all times. The only way that you can prove yourself loyal and trustworthy is by doing the work you are assigned to your best ability.  . 



 bryant. Radiance r019.  Now days the world seems a lot different from my parents were growing up technology has really taken over and will contine to do so.  . 



 bryant. Radiance r019.  There should always be an understanding between your co-workes and yourself that the relationship you have is strictly professional or it could lead to be a total disaster. . 



 bryant. Radiance r019.  They need to be powered so they can learn to take on their own responsibility and try to blame it on someone else. . 



 bryant. Radiance r019. I agree with this comment because delivering perfect products on time will increase profit in your business and will help to gain and keep customers do to your good service.  This mean success in your life.  . 



 charles cooper r010.  Great statement with out evidence all you have is speculation and in todays world thats just not good enough. I got it mr.  A. R010. 



 charles cooper r011.  The vital part is the main part once you slove this your left with just the petThu Jul 21 15:12:28 2005
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data1:	Tran.Malina r001: I agree with taking charge of the right choice and applying it. By continuously thinking of what makes the customer and consumer happy, the business is bound to flourish. Listening to feedback helps the business furthermore strive for improvement and thus once again satisfying the customer. By doing this 100% of the time, with 100% effort, this is vital for being a better individual and business.
data10:	Tran.Malina r010: It is a smart move to apply such a principle since it traces the problems down to the very core of its existence. Without plotting reasons as to why such things happen, it is bound to be unresolved and may appear again. By not learning from the mistake, one is doomed to repeat it--and that applies to many aspects of life and history.
data11:	Tran.Malina r011: It would surely be unfair to have a winner and loser in business. This would only cause competitive streaks in people to gain for themselves and inflict decadence for the opponents. To obtain this, people must keep an open-mind and establish compromises.
data12:	Tran.Malina r012: I agree with developing a master plan. Not only will it follow every detail well, but it will also enhance the process. By making sure the plan smoothly flows, it assures the quality of the process until it is finished. It benefits consumers and owners and in this case, it's a win-win scenario.
data13:	Tran.Malina r013: It's a good thing to develop alternative situations and resolving them with sensible solutions. I definitely agree with the planning for all contingencies because it braces people for what may come. If it were to happen at the spur of the moment, very few people would have the rationale to think it clearly and may make a mistake at that instance. Thinking thoroughly over different alternatives prevents mistakes, and thus creates efficiency and perfeciton.
data14:	Tran.Malina r014: I agree with achieving goals by eliminating problems and barriers that may cross one's path. Through empowerment, we are given the motive and will to reach the goal and by also following the rules of TQM. Once onthe right path, one should always consider improving continuously in quality in order to maintain one's righteousness.
data15:	Tran.Malina r015: I agree with qualifying one's sources and suppliers. This is similar to developing a master plan to help with the details and efficiency. By making sure that everything outside the business (but contributing to it nonetheless), one is stepping out to make sure the satisfaction of the consumer is met.
data16:	Tran.Malina r016: I agree with delivering for others at the time in which they request it. This matches the first tool of TQM. Providing for others when they need it is vital in maintaining their trust, and reputes yourself as one to make intelligent moves in the industry. 
data17:	Tran.Malina r017: By meeting the needs of your customers, you are becoming a source of reliance for good products. Not only will you rank highly in their eyes, but your reputation will enhance greatly to be one of hardwork and efficency. Exceeding requirements benefit you and only you since it makes you look good as well as helps your business.
data18:	Tran.Malina r018: By striving for improvement continuously and all the time, people will become better producers. They will finely move along the course of time and define themselves as a business. It helps to constantly put effort since the end result is being better as a whole.
data19:	Tran.Malina r019: I think that TQM has considered all actions each person can take--no matter what position they are at--and has provided a basis for which everyone can contribute, great or small. It's a great idea that will definitely carry on into the future and create "the foundation ofa new culture." Deming has cleverly thought of what is bound to help us live better lives, and all of us should live with it because these rules are applicable towards life.
data2:	Tran.Malina r002:  I somewhat agree with adding value to the process. Some people may play a vague or unimportant role in the product's creation and it is unfair to expect them to contribute greatly. Veteran workers who have had more experience can offer more in contrast to a novice. However, the last sentence: "Enhance your work by your actions" may easily refer to everyone involved.
data3:	Tran.Malina r003:  I definitely agree with this aspect of the TQM. By constantly giving, giving, and giving more to the people at the time in which they want, you are serving their needs. By serving them, you are satisfying your customers and that is the goal of the whole employment process. Even more, to deliver the best possible products is also another way to serve the needs of your customer.
data4:	Tran.Malina r004: Basing business relationships on mutual trust is the best way to contribute to the business. It is probably the only way because without trust, people are bound to take actions on behalf of their own will and the company's. Not only that, but being honest helps everyone understand what is going on. These virtues should be valued in businesses and in people's everyday lifestyles. 
data5:	Tran.Malina r005: I somewhat agree with training individuals, although it is smart for others to learn on their own. By not experiencing the lesson by oneself, people are relying on others to teach them. However, I think teaching others help the process go faster since people don't make the same mistake repeatedly.
data6:	Tran.Malina r006: It is definitely vital for employees to be empowered. It gives them a sense of belonging and responsibility as well as function. All people within the business should not overlook what is productive and secure and beneficial to the company as a whole. Even more, enforcing responsibility upon employees may affect their habits so to empower would be most effective. 
data7:	Tran.Malina r007: This is an agreeable rule of the TQM. After all, isn't it right to give as much to the ones who put into it? It will not only teach everyone that working hard brings in better results, but that everyone must be motivated in order to achieve impossibilities.
data8:	Tran.Malina r008: I agree with the usage of technology. It is important to keep the business updated with the newest and best way to serve and employ. Not only will it get everything moving along with efficiency, but it will increase the status of the business to modernly provide with excellence.
data9:	Tran.Malina r009: To analyze data before decision-making is very important in deciding upon an answer. After all, without the analysis, it is easy to make careless or mistakes or to disregard something. It truly doesn't hurt to study the details and except for the mere fact that it may be a bit time consuming, it might as well be worth the effort.
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Tue Aug  2 00:53:19 2005
Submitting Host: 10.124.207.248

data1:	Chang.Mi r001:  I agree that everyone is responsible for making the right choices at all times. An honest, trustworthy business will provide for the consumer’s needs, rather than focusing on meeting its own short-term needs and profits.  Whether it may be on a personal or business level, all parties can benefit when everyone makes ethical choices.
data10:	Chang.Mi r010:  This TQM demonstrates how a few problems(causes) can create even more problems ahead. Immediately identifying and eliminating/resolving problems beforehand helps prevent further problems or delays in the business.
data11:	Chang.Mi r011:  I agree that applying win-win scenarios can foster healthy and beneficial relationships. If a party deceives or betrays the other’s trust, the one who has suffered a loss will resent the other and may compel them to also make unethical choices.  Basing relationships on mutual trust permits all parties to accomplish what is expected of them, results in satisfying all parties, and helps build long-term relationships (loyal customers, suppliers, and employees/co-workers).
data12:	Chang.Mi r012:  I agree with the principle of developing a master plan. Thinking and planning ahead before acting upon it reduces the possibility of having to confront and resolve future problems.  A well thought-out plan that is followed through, accordingly, ensures that the process will produce the desired outcome. A master plan should also anticipate and prepare alternative solutions to unavoidable problems.
data13:	Chang.Mi r013:  It is necessary to develop alternative solutions in order to resolve problems. Identifying potential problems beforehand and creating alternative solutions to them ensures for a smoother process and flawless outcome.
data14:	Chang.Mi r014:  I agree with identifying and eliminating defects and problems in order to produce quality work. By applying the principles of TQM and empowerment in the workplace, employees are motivated to be productive and responsible individuals set on accomplishing quality work. Implementing innovation encourages employees to deliver new ideas, methods, and better products/services. Continually improving the quality of the product/services assures that the business will meet or exceed the customer’s needs and enables the company to stay competitive in the marketplace. 
data15:	Chang.Mi r015:  I agree that businesses should select their sources and suppliers based on their quality and deliverability.  Reliable sources/suppliers facilitate and contribute to the efficiency and overall success of a company. Therefore, it’s reasonable for a company to avoid selecting low-cost, poor quality products/services that may threaten the overall quality of the company’s own services.
data16:	Chang.Mi r016:  I agree that the precise products should be delivered according to the consumer’s request or expectation.  Failing to deliver products/services on time demonstrates poor business performance; permits the consumer to lose confidence in and, possibly, any future relations with the company again.
data17:	Chang.Mi r017:  I agree that businesses should continually strive to meet or exceed the consumer’s needs.  A company can stay competitive in the marketplace by constantly taking into consideration of consumers’ changing needs, rather than focusing on the company’s own short-term profits.   
data18:	Chang.Mi r018:  I agree with instituting continuous improvement and education. Continually educating/training individuals enhances a company’s productivity, because employees are better equipped and more knowledgeable/skillful to improve or produce quality products and services. Committing to continuous improvement and education is well worth the cost and effort, since you are expanding your knowledge and ability to manage or overcome problems, as well as achieving your own goals.
data19:	Chang.Mi r019:  I think that it’s inherent for businesses and individuals to apply Deming’s principles of TQM as a systematical and ethical approach for constant quality improvement of products/services and the workplace.  Deming’s principles paint a picture of how an ideal business should operate and everyone should desire such ideal concepts at their own workplace. However, I would think that larger companies would find it easier to implement all of the principles than smaller companies with fewer finances and resources would.  I do support the idea that implementing share of governance and training employees to be critical thinkers will create the “foundation of a new culture” improving our way of life.  
data2:	Chang.Mi r002:  I agree that an employee should add value to the process or product. Failing to add value to the process or product would be wasting the company’s time, money, and resources. Everyone within a company plays a crucial role in the business’ overall success, however great or small their contribution may be. 
data3:	Chang.Mi r003:  I agree with this principle. Continually delivering exceptional services/products on time helps set a company apart and ahead of its competitors. Knowing that the company is reliable attracts even more customers and enables the company to stay in business.
data4:	Chang.Mi r004:  I agree that businesses should base their relationships on mutual trust.  Honesty and straightforwardness allows for effective communications and smoother transactions to take place between the company and the consumer. 
data5:	Chang.Mi r005:  Critical thinking skills will help employees resolve unfamiliar problems and help make sound judgments. Teamwork requires individuals to stop working in isolation with separate goals; but rather, they would be working together with the same goal of improving products/services. Training individuals to become problem solvers and to be able to work as a team are essential for increasing a company’s efficiency and productivity.
data6:	Chang.Mi r006:  Empowering employees holds individuals accountable for their own actions in the workplace. Sharing governance allows employees to take pride in their workmanship and motivates them to be more productive. 
data7:	Chang.Mi r007:  Employees who work hard should definitely be rewarded with incentives and equity sharing. When qualified employees are made part owners of the business, they will take pride in their work and will help motivate them to work even harder.
data8:	Chang.Mi r008:  Businesses should implement new, advanced technology to increase productivity.  However, I would think that larger companies with more resources would probably be able to implement this principle more easily than smaller businesses. Small companies with less finances or resources may find it difficult provide their employees with new, modern technology-software, computers, videoconferencing, etc.
data9:	Chang.Mi r009:  It is important to analyze data before making decisions. Collecting sound data and objectively analyzing it increase the chances of making sound judgments. 
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Mon Aug  8 15:20:24 2005
Submitting Host: 10.124.207.247

data1:	williams, Paul r001:   I agree with this definition of TQM. When we first start a new job we are told what the company expects of us and the way we should treat customers. I would read TQM everyday to help me stay on track. If a job is done to your very best ability redoing is will not be required.
data10:	williams, Paul r010:  Agree. Although an person see's his/her problem as top-p, this system is essential to running a smoth opperation.
data11:	williams, Paul r011: Agree. A manager should not be so stuck on say no. Companies have a budget for the yes categories and managers should stay within. If giving the customer 5% off to solve the problem the do it. That customer will come back because you cared.
data12:	williams, Paul r012:  True, a Good plan should be he guide to a persons success. Being Spontaneous is not the way to do business.
data13:	williams, Paul r013: No back up = Failier. If you plan for the road blocks you can deal with them as they come. More time will be used starting over.
data14:	williams, Paul r014:  Don't let "no bodies perfect" be your scapgoat. Although it may be hard to be perfect, keep on striving. Empowerment-give employess responsibility, TQM-Always strive for Improvement & always satisfy the Customer, Continuous Quality Improvement & Innovation-Don't stop because you recieveed the JD Power and Associate Awards, go for another. 
data15:	williams, Paul r015: Make a value judgement and choose good sources and suppliers. If you change to a lower quality grade of material it may cost you in the end. Your loyal customers will notice.
data16:	williams, Paul r016: I use the us post office to send packages. It is the safiest and most secure. If a customer cannot rely on your employess to be honest and deliver the product why should they buy from you.
data17:	williams, Paul r017: Any dealer can sell a car but if a customers needs the special  color to be delivered before the family reunion, it better be there. The trick is to please that customer in every way possible. and to be accontable.
data18:	williams, Paul r018:  and strive for perfection. Do it right the first time and you can get to the next project. There is always room for improvment. 
data19:	williams, Paul r019:  I think that employee and employer should read TQM and use it. I think that it can be a great tool for upward mobility and success if applied to any industry.
data2:	williams, Paul r002:  Every action that the employee makes while representing a company should be well thought of. An employee without value is like currency of the same. I can purchase a computer from anywhere, but what makes me drive past Circuit City to Best Buy is the "Value judgement" that I made on the two.
data3:	williams, Paul r003: Value may have the top priority. Howevery to value add quality. Quality determines repetition and repetition = stable/increasing profit.
data4:	williams, Paul r004: True. But not only business relationship, peronal as well. I cannot put this any any other words. It is "right on the money."
data5:	williams, Paul r005: Managers have a great deal of responsibiliy to the firm. If time is allocated to problems that could have been resolved without a manager time is wasted. Involving a manager should be the last resort.
data6:	williams, Paul r006:  When an employee has a situation that the manager feels  he or she can handle. The manager should talk to the employee and make him responsible for solving the issue. 
data7:	williams, Paul r007:   A reward and recognition of such actions shouch be implemented to remind the employee that he/she is a part of the solution and success.
data8:	williams, Paul r008:  When you think you have it figured out back to the drawing board you go. Ford is not going to stop making mustangs simply because they feel the 2005 version is as good as it gets.
data9:	williams, Paul r009: Until it is measured and evaluated it is just another good idea, waisted.
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Wed Aug 17 15:46:35 2005
Submitting Host: 10.124.207.252

data1:	Williams,Adewole studentawilliams@yahoo.com r001:  I agree with this statment because if you do the right time you wont have to do it a second. Also improvement is very important because the more you improve the better you will satisfy your boss and your customers. Which comes to the third thing, always satisfy the costumer which means put the custermer first at all times.
data10:	Williams,Adewole studentawilliams@yahoo.com r010:  ?????? huh
data11:	Williams,Adewole studentawilliams@yahoo.com r011:  Always try to make things so it s your company that wins "not crooked schemes" doin this will motivate your employees.
data12:	Williams,Adewole studentawilliams@yahoo.com r012:  make sure its built with quality donw to the roots, that includes the design of it.
data13:	Williams,Adewole studentawilliams@yahoo.com r013:  Always have a back-up plan you cant be too safe.
data14:	Williams,Adewole studentawilliams@yahoo.com r014:  Do naot have an error in your goal doing this will compromise chances of it being succesful, and additionally leave the employees feeling pecimistic about their next goal.
data15:	Williams,Adewole studentawilliams@yahoo.com r015:  do not use sloppy sources, make sure wherever you get your things from that it has a good reputation, and qaulity.
data16:	Williams,Adewole studentawilliams@yahoo.com r016:  do not ever dalay anything that is needed right this instant. if you do not have enough men/women to work on it strive  to get it done, but dont get sloppy.
data17:	Williams,Adewole studentawilliams@yahoo.com r017:  make sure that you do what is needed to make the customer happy, do not slag or get sloppy with your work.
data18:	Williams,Adewole studentawilliams@yahoo.com r018:  Imprve/upgrade, make sure you company has the latest stuff.
data19:	Williams,Adewole studentawilliams@yahoo.com r019:  I think it is an excellent system.
data2:	Williams,Adewole studentawilliams@yahoo.com r002:  its like that song by micheal jackson, man in the mirror, if you want to make your work profit it should start wiht you. you should always strive to do your best, then you will set an example for others and they will copy you and in the end the whole company will end up better, and guess what that means...RAISE!!!!
data3:	Williams,Adewole studentawilliams@yahoo.com r003:  7. i rate myself a seven because somtimes i'm lazy and dont give it my best so i end up getting something i didnt want to.
data4:	Williams,Adewole studentawilliams@yahoo.com r004:  have confidence in your co-workers even if they dont have confidence in you, they will see that you have confidence in them and strive to do better just for that reason.
data5:	Williams,Adewole studentawilliams@yahoo.com r005:  Train your company to be able to fix things so they dont call tech  support all the time. remember tech support is Not your freind.
data6:	Williams,Adewole studentawilliams@yahoo.com r006:  dont say hey i'll let you off this time, make sure yout employees know that they must take responsibility for their actions.
data7:	Williams,Adewole studentawilliams@yahoo.com r007: Make the employees express their wants.
data8:	Williams,Adewole studentawilliams@yahoo.com r008:  UPGRADE!! dont stick with the old stuff because "its reliable" upgrades can be the difference between a good company or a bad company.
data9:	Williams,Adewole studentawilliams@yahoo.com r009:  dont jump to a decision always research before you put the final thing out there.
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Thu Nov  3 00:09:43 2005
Submitting Host: 10.124.207.248

data1:	Tran .Kristina r001:  I agree with the definition of total quality management because it is essential to prioritize the customer's needs. In addition, no matter how successful one is, there is always room for improvement. One should always put in their best in order to achieve efficiency to be right the first time, and all the time.
data10:	Tran .Kristina r010:  Using a graph to display the '80/20' principle, we can determine the causes, which cause 80% of the problems. Resolving vital problems should be priority and I believe this problem-solving tool will help greatly in helping focus on the proper problems.
data11:	Tran .Kristina r011:  Creating solutions that benefit both parties is a good idea because it creates harmony among the parties. If asked to be a mediator in a conflict, one can use 'win-win' scenarios to resolve the issue.
data12:	Tran .Kristina r012:  Outlining your plan will help develop realistic goals and that'll help work toward your long-term goals.
data13:	Tran .Kristina r013:  It's always important to have a Plan B in case Plan A does not work out. Having alternatives will make you more prepared when things don't go according to plans.
data14:	Tran .Kristina r014:  It is important to have a minimal amount of defects, if none. It is useful to use TQM, SPC and Problem-Solving to achieve these goals because they located the causes and therefore, we can work with the causes to eliminate them. 
data15:	Tran .Kristina r015: Customers will automatically seek products of high-quality and deliverability is always an issue with sellers/providers. Therefore, considering these two will help a great amount.
data16:	Tran .Kristina r016:  It's important to not overlook any products because there might be a defect. However, it is also important to not make it go through a lengthy inspection process because deliverability is important.
data17:	Tran .Kristina r017:  I agree that we must meet the needs of our customers because they're the rationale for our work. It should be a goal to deliver products/services that meet or exceed their requirements.
data18:	Tran .Kristina r018:  It is important to always be a student and continue learning and improving oneself.
data19:	Tran .Kristina r019:  I agree with the principles of TQM because it will lead to efficient tasks being completed and an overall better atmosphere in  a workplace.
data2:	Tran .Kristina r002:  TQM Principle #1 is basically stating that every employee should contribute to a process or product in every possible way. The contribution of every single employee will add up to a whole process or product. Therefore there is higher value because the teamwork involved made the process or product possible.
data3:	Tran .Kristina r003:  Having high-quality products are essential in order to satisfy customers. In addition, being punctual in delivering those high-quality products are as equally important.
data4:	Tran .Kristina r004:  I agree with the third principle because in order to have solid business relationships, both parties have to contribute. It is important for suppliers to meet customers' needs and as equally important for customers to follow through.
data5:	Tran .Kristina r005:  Solving problems shouldn't be only the task of a leader but to others as well. Individuals and teams need to learn how to solve problems in order to perform their tasks efficiently and serve the needs of customers.
data6:	Tran .Kristina r006:  Making employees feel as if they are part of the process will make them feel as if they matter and will therefore, play a stronger component in the process. Reward will encourage them in the process to continue being diligent.
data7:	Tran .Kristina r007:  It is essential to reward employees in order to encourage them to keep up the good work. This principle has been applied during elementary school, and it should be applied to work as well.
data8:	Tran .Kristina r008:  I believe the Statistical Process Control (SPC) and introducing new technology will improve the workplace. Many technology are replacing little tasks humans use to do and that makes it easier to mass-produce while using up little resources.
data9:	Tran .Kristina r009:  If we don't have the proper data or if it is short of accuracy, wrong decisions will be made based on these incorrect data. Also, decisions cannot be made on opinions or assumptions, because they aren't factual and therefore, can possibly be untrue. Hence, it's important to have solid evidence before making decisions.
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Thu Mar  2 06:55:03 2006
Submitting Host: 10.124.207.253

data1:	Jyoti P r001:  
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Mon May 29 13:21:50 2006
Submitting Host: 10.124.131.249

data1:	Lee, Tatia r001: I agree with the definition of TQM.  If you incorporate TQM intoyour everday life, you will strive to provide the best service, be the best student, employee that you can be.  This will have a great impact on you life.  You inturn may have an impact on someone elses.  At some point, we are all customers of one another.  You would want the very best job, care or service and thus we should strive to exercise TQM in our lives.
data10:	Lee, Tatia r010:  It is critical we resolve vital problems first because in doing so it may correct smaller issues.  When vital systems that effect the global community crash, server that delivers patient data for instance, it has a rippling effect.  Various people rely on this data.  If you work to resolve this in a timely manner, the global community can continue working as usual.  The trivial problems may only affect a few users.
data11:	Lee, Tatia r011:  WIN-WIN situations benefit everyone.  The business owner is happy and so is the organization providing the service.
data12:	Lee, Tatia r012: Where there is a good design, well planned, there will also be a good product.
data13:	Lee, Tatia r013:  Applying "If-Then-Else" logic gives system users directions in trouble-shooting.  If your keyboard isn't responding Then check it's connection, reboot and try again.
data14:	Lee, Tatia r014:  When we make zero defects & accidents our goal, we increase TQMGood quality services.Empowerment: To equip or supply with an ability; enable.TQM: Delivery the best in quality & servicesContinuous Improvement & Innovation: Search for new technology to improve your products, decrease/eliminate defects
data15:	Lee, Tatia r015: Providing quality goods & services in a timely manner are vital to any business' success.  
data16:	Lee, Tatia r016:  Timing is everything.  Being able to deliver a good product at the right time can make or break your business.  You don't know who may be privi to the use of this system after the hand-off to your customer.  It may be implemented house wide in a Fortune 500 organization.
data17:	Lee, Tatia r017:  You should strive to provide quality service & meet the needs of your customers at all times.  Whether they are internal or external...we are all customers of one another at some point in our lives.
data18:	Lee, Tatia r018:  Implement the SDLC by gathering customer requirements, designing a product, developing a product, testing the product to insure customer satifaction.  If it doesn't pass QA, send it back to the developer to improve upon the product before migrating to production and delivering to customer.
data19:	Lee, Tatia r019:  have a sincere desire & committment to do what right ALL THE TIME. While providing the best service to business owners.
data2:	Lee, Tatia r002:  The pride & value you put into your work will come across whenimplemented.  Your customers will be able to see if the product your created done with care, time.  Adding value to the process by giving your best from the time you begin working (your attitude& service should garner top notch results & happy clients).  
data3:	Lee, Tatia r003:  Meeting deadlines is critical to a successful business.  When we delivery quality goods & services, adhering to all deadlines, it speaks volumes about your character and your organization.  Remember to always put your best foot forward.
data4:	Lee, Tatia r004:  The integrity of the business relationships formed are based on mutual trust & confidence in your ability to deliver quality products.
data5:	Lee, Tatia r005:  Teaching effective problem solving techniques enables an individual to think for themselves.  Rely on their own criticalthinking skills and arrive at a resolution.  It's like the old adage: "Give a man a fish he eats for 1 day. Teach a man to fish and he can feed his family"
data6:	Lee, Tatia r006:  Employee's should not only have, but feel a sense of accountability to provide the best quality,safety, productivity & deliverability.  Being responsible for your own actions and being able to hold your head high knowing you put your all into making this a quality product.
data7:	Lee, Tatia r007:  Empowering employees to be responsible for processes will increase their self confidence.  It says to them that the organization believes in them.  They have the ability to do this and have earned it.  When they are attendants, they can tend to become complacent and bored with the work their doing, thus the TQM diminishes.
data8:	Lee, Tatia r008:  Today we have so much technology to insure we improve upon the services we are currently delivering.  Implementing those services says we care about our customers and our services, our name.  We want to offer the best in quality care, services, products.
data9:	Lee, Tatia r009:  It is imperative that we do preliminary investigation before making decisions by collecting and measuring data.  We want to make an informed decision.
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Wed May 31 23:17:11 2006
Submitting Host: 10.124.131.248

data1:	Arana, Douglas r001:  I agree because is a good moral advertise for the customer and the employee. Even though most employees don't think that way and won't follow this TQM. One thing is for sure at least one will.
data10:	Arana, Douglas r010:  i agree resolve of vital problems first and one at a time. but don't under estimate that not so vital because some escalate into serious ones. 
data11:	Arana, Douglas r011:  I don't agree because that's imposible. There is always winners and loser. Some has to lose in order for some one to win. 
data12:	Arana, Douglas r012:  I agree design level is planing level and when something is planned the outcome is usually positive. Planning lets you see what's coming ahead of time.
data13:	Arana, Douglas r013:  I agree always be prepare because some outcomes are unexpected. the use of logic is always helpful when it comes to solving problems. Always have a back up plan.
data14:	Arana, Douglas r014:  I agree make zero defects and accidents your goal. you need to be on top of your game at all times. Empowermwnt means to enable, or permit. TQM means true quality managment. Continuous quality improvement and innovation means to maintain a good status and upgrade with new features.
data15:	Arana, Douglas r015:  I strongly agree with always using quality materials. For once quality materials work perfectly 99% of the time and it gives a good reputation on the company. Better quality of materials less problems to worry about.
data16:	Arana, Douglas r016:  I agree because delivery in time is very important part of a business.If inspected in the process only delays it than the profits will not be in favor.
data17:	Arana, Douglas r017:  I agree, the most important part of a business is the customers and if you meet their needs profits go up. The justification keeps you ahead of the competition and in business.
data18:	Arana, Douglas r018:  Earn customers trust by meeting their needs and in time with the best quality resources. 
data19:	Arana, Douglas r019:  I believe that if every one of us do our part and do it at the work place improvements will be seen in the quality of life but in order to do that the competition among employees needs to be vanished because unity can not be achieve if there is competition. With out unity, foundation of a new culture will never happen. Mr A I think i got this lesson.  Thank you!
data2:	Arana, Douglas r002:  In my point of view this means to appreciate what your doing at work, to put some merit because products are done fast and better progress that way. Besides when you start loving what you doing time goes faster and you make less mistakes.
data3:	Arana, Douglas r003:  Always be on time because customer depend on it and always do your homework on how to deliver for better performance and to save you money and time. Most importantly better reputation and that means more customers.
data4:	Arana, Douglas r004:   business is business and business means to make money. No one goes by those basis any more. The honest ones always end up losing.
data5:	Arana, Douglas r005:  Two heads are better than one. Only work in teams when one can not solve a problem. better trained or skilled employees better productivity.
data6:	Arana, Douglas r006:  I agree because this is the only way employees take their job seriously. Most people don't like their jobs and usually do them half way. But with a little pressure they work harder.
data7:	Arana, Douglas r007:  I don't agree with ownership of process to employees, just a raise will do the trick. jusy appreciate them and their jobs for better relations.
data8:	Arana, Douglas r008:  I agree, always update equipment to improve business productivity, and to be ahead of the competition. As history has taught about technology and business us in the past century.
data9:	Arana, Douglas r009:  I have to disagree with it because not every thing can be measure, sometimes decisions have to be make by logic and hunths.
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Thu Jun  8 20:06:31 2006
Submitting Host: 10.124.131.251

data1:	villar, rosa r001:  I agree with always striving for improvement, because i beleive no one is perfect and we all make mistakes. Now, in the part or satisying the customer,I disagree completely. I have worked in an environments where "customers come first" and sometimes it is just impossible. Some people are really rude and too needy. Now, if everyone followed TQM , i owudl definetely go by that.
data10:	villar, rosa r010:  Resolving vital prolems first makes everyones jobs easier. Once thebig problems ar eout of the way, one can take more time to evalutate and solve smaller problems.
data11:	villar, rosa r011:  Once a consumer or employee knows that they have an even opprtunity in an case, one feels apreciated nad gives its loyalty.
data12:	villar, rosa r012:  Having a master plan is great. Once you know what you want to do, building it should be a piece of cake. 
data13:	villar, rosa r013:  Not everything si always goign to work. Instead of tryign to coem up with a different solution, one should knwo how to solve the problem in a nother way. Keep timing down and quality up.
data14:	villar, rosa r014:  
data15:	villar, rosa r015:  Setting a standard for your sources and suppliers makes the product coem out at its best. Which gives it quality and durability.
data16:	villar, rosa r016:  HAvign he Right product at the Right Place makes ones income go a lot higher. Now onyl would you be naking money but you would also know that you will be satisfying cutomes.
data17:	villar, rosa r017:  Keeping customers happy is a great thing to do, but is nto always accompished. One shoud set their goal to be the best and have a great effect on their surroundings.
data18:	villar, rosa r018:  
data19:	villar, rosa r019:  I agree with TQM principles. They are the way businesses shold be run. But it is somewhat unbelievable in this time and age. People are out to make money and money...and more money. Most dont care about consumers and employees. As long as the business nis making money, it is considered succedssful.
data2:	villar, rosa r002:  A company cannot be successful without ones employees. If the employees feel taken care of, of course the job is going to be better and the product will turn out great. Working hard turns out in great acoomplishments. 
data3:	villar, rosa r003:  Developing a apptern of delivering perfect product and services on time can be accomplished by having certain stradegies. If a big quantity of products are to done, one should figure out how fast one can do them in a way that they will have the same great quality.
data4:	villar, rosa r004:  Forthrighness and honesty are the Basis of forming Business Relations. This is so since customers are attracted to product and vendors who they trust. Providers and suppliers cant make the hgihest profit if they dont trust the quality and durabilty of a product. I personalyl believe that trust and loyalty are what shoudl make economy work. Our society has many crooks that are just interested in making money but have no concern on the consumer. This si totally wrong since consumers are what bring in the economy.
data5:	villar, rosa r005:  Problems are natural things in life. Having the abilty to fix them and quick are what make them liveable. if there is a ream and techniques on how to solve problems, a lot of nerves and time can be saved.
data6:	villar, rosa r006:  Sharing Governance is a great principle. if employees feel responsible for their actions, they should also feel a responsibility to work their hardest and give their all.
data7:	villar, rosa r007:  Rewarding employess is a great principle. Once employees fell secure and somewhat equal, they have a higher motivation to work not just to work but beacause they want to work which would result in a great product.
data8:	villar, rosa r008:  Using and upgrading to new technology allows a business to expand and keep up with new competitors.
data9:	villar, rosa r009: one shal never just assume to make decision. one sold be sure and have proof to back their decisions up.
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Sun Jul  9 01:55:41 2006
Submitting Host: 10.124.131.252

data1:	Hsu.Edward r001: I agree doing the right thing the first time is important so I don't waste time. But, getting it right all the time is impossible because nothing is perfect. Overall, this statement is very guiding.
data10:	Hsu.Edward r010: If the very first problem occurs, then there will probably a chain of problems linked to the previous one.
data11:	Hsu.Edward r011: Organizing and working together as a group gives everyone equal labor. 
data12:	Hsu.Edward r012: The quality of a finished work comes from the first draft of this work.  
data13:	Hsu.Edward r013: I shouldn't be all into 1 solution. Try as many as I can and find out if there are problems with them. 
data14:	Hsu.Edward r014: Making no mistake means examining flaws in your draft of works, find solutions, get a team and compare different solutions from each of them, compromise, and compress. Empowerment - Giving power to a group of members TQM - Don't just work only 90% on that work. This is trying hard but just 10 more would be way better.Continuous Quality Improvement & Innovation - Keep asking yourself, what else could I have done instead of this? Is there a better way?
data15:	Hsu.Edward r015: Don't leave people or things behind. Know them and make them follow you. 
data16:	Hsu.Edward r016: Keeping yourself awake at ALL TIMES, not making people mad on the job and getting it nice and quick.
data17:	Hsu.Edward r017: There are people depending on you. You are responsible to bring satisfaction to your buyers and to the world from their demands. This is to strengthen my responsibility.
data18:	Hsu.Edward r018: If you think what you are doing now is not working, don't wait until tells you so. Work on it and improve them to work your IQ.
data19:	Hsu.Edward r019: TQM equals hard work, endurance of problem-solving and improving, teamwork, measuring and examining data before making a decision, and the demands from customers that will help improve the needs of everyone.
data2:	Hsu.Edward r002: This means give my work some importance. I mean, I did spend time with them right? It can be a journal of the process I did, photos of my works, and any other media form. 
data3:	Hsu.Edward r003: To be able to get things done, fast, and right. Analyze the things that will help me send these works on time. Form a schedule of this.
data4:	Hsu.Edward r004: I think that this statement is true and very proving. When I am playing internet games, I buy items. I communicate with them in a respectful way so that I would get the same respect from them. I sometimes try to compromise with the seller so then we can get what we wanted.
data5:	Hsu.Edward r005: Though working solo means I make all the decisions, teamwork is also good. We share/analyze problems and answer them with our opinions. Then try to combine them to set a compromise to form something better.
data6:	Hsu.Edward r006: Be equal to people around you. A leader isn't a good leader if he/she doesn't share their powers to the minors. 
data7:	Hsu.Edward r007: This means give them a higher stage of working if they prove the be a working person. 
data8:	Hsu.Edward r008: In the world of today, technology is way popular. No one is doing the old fashion way now. Time to improve.
data9:	Hsu.Edward r009: Re-checking your information is a good way to decide on a safe and healthier way. Take your time.
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Sun Jul 30 19:12:52 2006
Submitting Host: 10.124.131.253

data1:	Crane.Charles r001:  I agree with this.  If everyone tried this the world would move along smoother.  Doing the right thing and trying to do it right the first time is what we are trying to learn.  Always striving to improve and do bette as we are not perfect and forever learning and evolving.Mr. A. -- I got this lesson, thank you -- Charles Crane
data10:	Crane.Charles r010:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data11:	Crane.Charles r011:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data12:	Crane.Charles r012:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data13:	Crane.Charles r013:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data14:	Crane.Charles r014:  EMPOWER EMPLOYEES TO BE RESPONSIBLE for Quality, Safety, Productivity and Deliverability. Empowering means giving workers responsibility for their actions affecting their work. Share governanceDoing the Right Thing, Right the First Time, All the Time; Always striving for Improvement & always satisfying the Customer." DEED 'OWNERSHIP' OF PROCESS TO EMPLOYEES who have proven their capability. Reward and reinforce empowerment with Incentives, Job Security and Equity Sharing. Make employees owners of the process, not attendantsIMPROVE CONTINUOUSLY AND ALWAYS: Institute continuous improvement & life-long education, principles based on the 14 Points by W. Edwards Deming. Optimize your curve. They constitute an ever expanding continuumMr. A. -- I got this lesson, thank you -- Charles Crane
data15:	Crane.Charles r015:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data16:	Crane.Charles r016:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data17:	Crane.Charles r017:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data18:	Crane.Charles r018:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data19:	Crane.Charles r019: It is a "How To" be successful and a "How To" maintain and improve a Great employee.  Mr. A. -- I got this lesson, thank you -- Charles Crane
data2:	Crane.Charles r002:  Improve, excel, learn, progressMr. A. -- I got this lesson, thank you -- Charles Crane
data3:	Crane.Charles r003:  Do your best alwas, never slack and stay on top of it!Mr. A. -- I got this lesson, thank you -- Charles Crane
data4:	Crane.Charles r004:  Do what you say and when you say you will.Mr. A. -- I got this lesson, thank you -- Charles Crane
data5:	Crane.Charles r005:  Don't just give the answer.  Teach a man to fish and you have fed him for life!Mr. A. -- I got this lesson, thank you -- Charles Crane
data6:	Crane.Charles r006:  Make a great employeeMr. A. -- I got this lesson, thank you -- Charles Crane
data7:	Crane.Charles r007:  Poisitive feed back and promotions are the best way to make a great and loyal employee.Mr. A. -- I got this lesson, thank you -- Charles Crane
data8:	Crane.Charles r008:  Mr. A. -- I got this lesson, thank you -- Charles Crane
data9:	Crane.Charles r009:  Mr. A. -- I got this lesson, thank you -- Charles Crane
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Tue Aug  1 01:09:26 2006
Submitting Host: 10.124.131.250

data1:	Masino, Monica r001:  I agree with doing the right thing all the time, it leaves the mind free to concentrate of future quests. I also agree with striving for improvement and satisfying the customer but one must be complete in mind and spirit and satisfied with oneself before they can satisfy anyone else.  
data10:	Masino, Monica r010:  The importance of resolving vital problems first has to do with proper planning. Strategic planning is a way to know where you are heading, the stakeholders involved, and implications of future successes. 
data11:	Masino, Monica r011:  This all has to do with leadeship. Team based solutions will benefit all concerned. Coming together for a common goal is the synergy that all great systems need to succeed.
data12:	Masino, Monica r012: Strategic planning is the most important thing an entity can do to further its' success in the marketplace
data13:	Masino, Monica r013:  Or one can use a SWOT Analysis.  This outlines the strengths, weaknesses, opportunities, and threats an organization may face in the form of competititon, product developments, and or services.
data14:	Masino, Monica r014:  TQM is a management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society." 
data15:	Masino, Monica r015:  Pursue New Strategic Thinking Know your Customers Set True Customer Requirements Concentrate on Prevention, Not Correction Reduce Chronic Waste Pursue a Continuous Improvement Strategy Use Structured Methodology for Process Improvement Reduce Variation Use a Balanced Approach Apply to All Functions 
data16:	Masino, Monica r016: I understand that source parts are used without delay but the without inspection source parts will drive customers to another supplier.
data17:	Masino, Monica r017:  I agree, Processes must be managed and improved!  This involves: Defining the process Measuring process performance (metrics) Reviewing process performance Identifying process shortcomings Analyzing process problems Making a process change Measuring the effects of the process change Communicating both ways between supervisor and consumer 
data18:	Masino, Monica r018: Quality can and must be managed. Everyone has a customer and is a supplier. Processes, not people are the problem. Every employee is responsible for quality. Problems must be prevented, not just fixed. Quality must be measured. Quality improvements must be continuous. The quality standard is defect free. Goals are based on requirements, not negotiated. Life cycle costs, not front end costs. Management must be involved and lead. Plan and organize for quality improvement.
data19:	Masino, Monica r019:  The key to improving quality is to improve processes that define, produce and support a product and or service.  One must remember that all people work in processes. People Get processes "in control" Work with others (employees and managers) to identify process problems and eliminate them Managers and/or Supervisors Work on Processes Provide training and tool resources Measure and review process performance (metrics) Improve process performance with the help of those who use the process, People. 
data2:	Masino, Monica r002: A vision of total quality is just a vision unless it is shared and nurtured by others involved.  When it is shared, it is allowed to flourish and spread.
data3:	Masino, Monica r003: Since timing is everything, it is imperative that the delivery of a a perfect product or service is on time and in the hands of the consumer. 
data4:	Masino, Monica r004:  Without trust and honesty there will be a loss of customer interest in future products and no repeat business.  
data5:	Masino, Monica r005:  This means creating an environment where individuals share in both the success and failures but are always open to improvements.  
data6:	Masino, Monica r006: Creating a teambased environment is most important to continued growth, quality of the product and safety of the employees as it relates to creating the final product.
data7:	Masino, Monica r007:  Much like the vision, everyone buys into the process and feel a part of a system where they feel valued. 
data8:	Masino, Monica r008:  Technology is always a great way to improve the process of any business but it cannot be implemented successfully without the human factor.  
data9:	Masino, Monica r009:  One can always evaluate it and create a criterion for future evaluations.  This is where decisions are based on evidence.
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