CIS 701 QUIZ 01a PROF. AUCIELLO
This goal of this lesson is that my students understand, but not necessarirly
agree, with the concepts of Total Quality Management, Team-Problem Solving,
Learning Commmunity, and the High-Tech, High Performance 21st Century Classroom.
So you will be asked to show comprehension of points. It does not matter
whether you agree or disagree, but that you respond with a thought-out
Also, explain how this principle can be applied to your or someone else's
personal life. This is where the culture can change. There is where the
change starts, the 'paradigm shifts.'
If you like, at the end of the lesson, -- when you know that you understand
it -- say "Mr. A. -- I got this lesson, thank you -- and type your name.
TQM: "Doing the Right Thing, Right the First Time, All the Time; Always striving for
Improvement & always satisfying the Customer." [DOD 1989]
This is the definition of TQM: Write min of (3) sentences agreeing / disagreeing
with some comment.
Q002: TQM Principle #1:
"ADD VALUE TO THE PROCESS: Every action by every employee
should add value to the process or product in every
way all the time. Enhance your work by your actions. "
Write me some short answers, expressing your thoughts.
DELIVER QUALITY ON TIME ALL THE TIME. Develop a
pattern of delivering perfect products & services on time. Rate
your sources by their ability to do this.
Comment on above.
BASE BUSINESS RELATIONSHIPS ON MUTUAL
TRUST and confidence: Providers and Suppliers build trust
and confidence through quality and deliverability. Customers
build it by quick payment and clear lines of communication.
Reliability, Forthrightness, and Honesty are the Basis of
forming Business Relations.
Comment / Explain.
4. TRAIN INDIVIDUALS AND TEAMS TO SOLVE
PROBLEMS:Teach Problem -Solving Tools / Techniques &
Teaming as the means to solve quality, safety, productivity,
and deliverability problems.
5. EMPOWER EMPLOYEES TO BE RESPONSIBLE for
Quality, Safety, Productivity and Deliverability. Empowering
means giving workers responsibility for their actions affecting
their work. Share governance.
6. DEED 'OWNERSHIP' OF PROCESS TO EMPLOYEES who
have proven their capability. Reward and reinforce
empowerment with Incentives, Job Security and Equity
Sharing. Make employees owners of the process, not
7. IMPLEMENT THE NEW TECHNOLOGY: Use modern
information resources, INTERNET, databases,
telecommunications, applications software, and project
scheduling as tools to improve productivity. Use Statistical
Process Control (SPC) to eliminate errors and defects and continually
improve the system.
8. COLLECT, MEASURE AND EVALUATE DATA before Making
Decisions. "It never hurts to turn the light on." (J. DeSimone). Make
Decisions based on evidence. "If you can't measure it, you can't
9. APPLY THE '80/20' PRINCIPLE: Use this Problem-Solving
Tool to put problems into 'Trivial Many' and 'Vital Few'
Categories. Record the causes and frequencies of problems on a
Tally Sheet. Develop this into a Pareto Chart which plots the
frequencies (most- to least-important) of the problems. 20% of
the causes create at least 80% of the problems. Importance of resolving
vital problems first.
10. DEVELOP 'WIN-WIN' SCENARIOS: Create solutions that
will benefit all parties. Cooperation that develops synergism is
the best solution.
11. DEVELOP A MASTER PLAN: Good Design Precedes
Good Craftsmanship. A well-designed plan tracks and
benchmarks an action through to its completion. "Quality
begins at the Design Level." (Marty Madigan)
12. PLAN FOR ALL CONTINGENCIES: Prepare for all
solutions by developing alternatives. If necessary, flowchart
plans dealing with all possible alternatives. Apply 'If-Then-Else'
type of logic to problems.
13. MAKE ZERO DEFECTS AND ACCIDENTS YOUR GOAL:
Use the tools of TQM, SPC, and Problem-Solving to achieve
these goals by detecting and eliminating the causes.
Also please explain these terms:
Empowerment, TQM, Continuous Quality Improvement & Innovation.
14. QUALIFY YOUR SOURCES AND SUPPLIERS: Use
Quality and Deliverability as the basis for selecting the source
of your materials and services.
15. DELIVERABILITY: The Right Product at the Right Place
at the Right Time. In world-class Just-in-Time (JIT) delivery
systems, source parts are used without delay and inspection in
16. MEET THE NEEDS OF YOUR CUSTOMERS: Customers
are anyone affected by your work: co-workers, team members,
management, & especially the end-users. They are the rationale
for your work. The justification for your work is to deliver
products or services that meet or exceed their requirements.
17. IMPROVE CONTINUOUSLY AND ALWAYS: Institute
continuous improvement & life-long education, principles
based on the 14 Points by W. Edwards Deming. Optimize your
curve. They constitute an ever expanding continuum. Add to
TQM which calls for employees to share governance of the process, and
the new mandates for technical and problem-solving training for
employees is the foundation of a new culture that will dramatically
improve the way we work and live. The quality of life of all Americans will
be improved by the positive changes made in the workplace.
Final Observation: Give me your "take", perspective,
Point of View on TQM. What do you think?