CLASS/LAB Topics 2 Classify & tally problems caused by Manpower, Machinery, Method, Material, & Mgmt 2 Identify customer expectations / Create (metrics to track completion of mileposts of customer satisfaction 4 Problem Solving: Implement permanent correction and Maintain it through the use of metrics 2 Process Improvement 2 Supplier Partnerships: Goals & establishment of objectives 2 Contract types and when they should be used 2 Supplier Surveys / Principles of Supplier Certification and Requirements 2 Cost Control: Target Pricing, Cost/Price Analysis, Benchmarking, Value Analysis 2 Development of proposals to suppliers 4 ISO Principles for Managers __ 24 hours
Course Objective: To train a group of managers to improve quality, productivity, and deliverability by trouble-shooting root causes & implementing permanent solutions to problems, and to teach others these quality- and productivity-improvement skills.
Apply TQM to work.
Develop measurement tools (metrics)
Develop work procedures using work steps.
Reduce waste, improve productivity and deliverability
Develop, monitor, and evaluate supplier relationships