DEMING'S 14 POINTS

1. Constancy of purpose -- Continuous improvement, innovation.




2. Adopt the new philosophy, mistakes are intolerable.




3. Cease dependence on inspection to achieve quality. Inspection is too late.

4. Award business to suppliers on the basis of their process control, and not just on thecost of their product. Eliminate suppliers whose products are not in Statistical QualityControl.

5. Find problems, and continuously improve every process, product, and service.

6. Institute on-the-job training for workers and managers. [On-going training is to be partof the work culture.]

7. The job of management is leadership -- Adopt and institute leadership. Managementmust take immediate corrective action on problems relating to quality.

8. Drive out fear.




9. Eliminate barriers between employees, work areas, and departments. Develop inter-departmental Problem-Solving Teams.

10. Eliminate slogans, exhortations, and targets for the work force. Create newmethods, such as SPC, to improve productivity.

11. Eliminate numerical quotas for the workforce and numerical goals for managers. [Quality benchmarks become the new targets. Improved Quality will reduce defectsand costs, and increase market share and profitability.]

12. Give workers the opportunity once again to become proud of their work byremoving barriers.

13. Institute a program of education and self-improvement for everyone.